Web Support Specialist – Italian

Customer Support Specialist Italian Market Streaming Platform Based in Lisbon

Fluent Italian B2 English

Remote Full-Time 6-Month Contract (With Renewal Potential)

Start: 22/10

Do you love streaming your favorite shows and helping people Join a dynamic and multicultural team supporting a leading global streaming platform (confidential client) as a Customer Support Specialist. Be the first point of contact for millions of viewers representing one of the most recognized entertainment brands in the world all from the comfort of your home.

What Youll Be Doing

As a Customer Support Specialist you will:

• Deliver exceptional service via phone chat and email to Italian-speaking viewers

• Provide technical support and guidance on software functionality system configuration and network settings

• Assist with account access subscriptions application use and content-related queries

• Handle complaints with empathy professionalism and efficiency

• Maintain accurate records of customer interactions and follow-ups using internal tools

• Represent the brand with enthusiasm clarity and care

What We Offer

• Monthly base salary: 1000 gross (x14 months/year)

• Attendance bonus: up to 100/month gross (paid over 11 months)

• Meal allowance: 7.63 per worked day (net)

• Private health insurance: 100% covered after 6 months

• 2000 paid over 12 months during the first year.

• International team and continuous learning environment

Working Hours

• Schedule: Monday to Sunday 7 AM 9 PM (rotational shifts)

• Days off: 2 days/week (rotational)

• Project runs 365 days/year

What Were Looking For

• Fluent Italian speaker (C2/native) and strong English (minimum B2)

• Strong communication and active listening skills

• Problem-solver with a customer-first attitude

• Tech-savvy with basic troubleshooting knowledge

• EU citizenship or valid work permit to work in Portugal

• Good internet connection and quiet workspace at home

Our Hiring Process

Application Review
Language Assessment (Italian English)
1-2 Interviews with Project Team