Technical Support Specialist

CloserHire is partnering with a leading international technology services provider to recruit Technical Support Specialists for an exciting multilingual IT support project based in Lisbon Portugal. This opportunity is ideal for candidates looking to start or develop a career in IT Support. Youll join an international technical team providing first-line support to business users troubleshooting network and infrastructure issues and ensuring high service quality across multiple technologies. If you have an entry-level technical background strong communication skills and enjoy solving problems this is an excellent opportunity to build your career in a global environment.

Language required: German

Highlights:

• Hybrid position
• Private health insurance
• Meal allowance

Responsibilities:

• Provide first-line technical support to business customers via phone email and ticketing systems
• Diagnose and troubleshoot hardware software network and connectivity issues Log manage and prioritize incidents while ensuring agreed service levels are met
• Escalate complex issues to specialized support teams when required
• Perform remote troubleshooting and assist users through screen sharing and remote access tools
• Monitor update and follow up on support cases until resolution
• Document incidents accurately and maintain customer records within internal systems
• Collaborate with technical teams and stakeholders to deliver effective solutions
• Deliver a professional customer experience while maintaining high technical standards

Qualifications:

• Native or fluent level of German English proficiency at C1 level CompTIA certification (or equivalent) or Cisco CCNA certification/training
• Basic understanding of TCP/IP networking routing switching and general IT infrastructure
• Strong analytical and troubleshooting skills
• Excellent communication and customer service abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Experience with ticketing systems or remote technical support is an advantage
• Strong willingness to learn and develop within the IT field