Service Desk Coordinator remote

Service Desk Coordinator (Italian-speaker)

Remote from the Continental Portugal
Full-time 6-month contract (with potential extension)
Base salary: 1000/month (x14) Bonus Meal Allowance

About Us

Were not just another tech company; were a movement reshaping the way small businesses operate across Europe and beyond. As the #1 mobile point-of-sale (mPOS) provider in Europe weve empowered over 100000 merchants in 31 countries to accept card payments anywhere using just their smartphone and our sleek game-changing device.

From paperless onboarding to the first tap-to-pay our product is designed to be simple inclusive and transparent no hidden fees no jargon just honest innovation. Join a team of 1000 disruptors worldwide who believe in making entrepreneurship accessible to all.

What Youll Be Doing

As a Customer Support Specialist youll be the voice of our brand for our Italian-speaking customers supporting them with empathy precision and a can-do attitude.

Your daily mission:

• Handle inbound inquiries via phone email chat and social media youll be a true omni-channel hero.
• Assist merchants with everything from technical setup to payment issues and product navigation.
• Collaborate with teams like Sales Marketing and Tech Support to resolve queries quickly and efficiently.
• Help improve our internal processes tools and workflows to boost merchant satisfaction and retention.

What You Bring to the Table

Were looking for problem-solvers and people-pleasers who are passionate about tech and care deeply about delivering an exceptional customer experience.

You are:

• Fluent in Italian and comfortable communicating in English (spoken and written).
• Tech-savvy youre quick with a smartphone tablet or computer.
• Experienced in Customer Support or Contact Centers (preferred but not essential).
• Patient positive and always ready to helpeven when things get hectic.
• Curious resourceful and persistent you love solving problems.
• Organized and thrive in a fast-paced dynamic environment.

Whats in It for You

We know great people deserve great rewards.

• Salary: 1000 EUR /month (x14 months)
• Attendance Bonus: up to 50 EUR /month (x12 times)
• Meal Allowance: 7.63 EUR net per working day
• Career progression in a global tech scale-up
• A vibrant collaborative and innovative team culture
• Work in Portos tech hub with on-site support and team activities
• Fully paid training that starts 30/07

Working Schedule

• 40 hours/week
• Rotating shifts between 08:00 and 19:00 Monday to Sunday
• Occasional late shift until 21:00 (rare based on client needs)
• 2 days off per week scheduled on a rotating basis

Our Streamlined Recruitment Process

We move fast because top talent deserves no less.

1. Submit your application
2. Validation of eligibility
3. First call interview
4. Online assessment
5. Interview with our Recruitment Team
6. (Optional) Final Client Interview
7. Job Offer
8. Welcome aboard!

Ready to Join the Revolution

Be part of a purpose-driven company thats transforming payment systems and helping small businesses thrive. Apply now and help us make commerce mobile anywhere for anyone.