Senior Business Analyst

Who We Are

WPP Enterprise Solutions designs builds and operates the growth systems that competitive businesses rely a world where Al is reshaping how companies drive growth we lead clients in business transformation and marketing modernization connecting strategy directly to execution. Our 12000 experts in engineering and platforms commerce consulting content transformation CRM and CX work within a unified global operating unit across 40 markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe AWS Braze Google Microsoft Salesforce and Shopify as well as innovators in AI to deliver growth solutions tailored to the needs of our clients businesses. VML part of WPP supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.

Senior Business Analyst with Commerce experience required to join our Delivery team here in Portugal on a contract basis.

The opportunity:

Working under your own initiative with required guidance and support a Business Analyst with proven experience you will be part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented understood and met by the proposed solution.

What youll get to do:

• Gather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve planning running and facilitating workshops reviewing and assessing source documentation from the customer
• Identify and recommend options for potential solutions and assess them for both technical and business suitability
• Create logical and innovative solutions to problems
• Present proposals to clients
• Work with a scrum / delivery team through to go live
• Analyse business systems in order to recommend efficiencies
• Provide estimates for analysis work and plans in conjunction with Project/Programme Managers
• Communicate and collaborate with developers testers and a variety of end users to ensure all solutions deliver quality and customer satisfaction
• Provide training to users of a new system as required
• Plan and work flexibly to meet deadlines
• Keep up to date with technical and industry sector advances
• Maintain great client relationships at all levels of the organisation
• Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required
• Manage situations and relationships both internally and externally

What you should have:

• You will have experience working as a Business Analyst on ecommerce /experience projects
• Experience of managing client stakeholders and Product Owners /Manangers
• Able to run workshops with client stakeholders
• Highly proactive talented enthusiastic focused eye for detail professional. Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it
• You like working in a fast-paced environment and are ready to inspireoutstanding online experiences for consumers and brands no matter whatproduct service sector device or channel!
• You will have a customer-first mindset with the maturity and initiative to dowhat it takes keep our clients happy including some working at clientlocations
• Great stakeholder management skills
• Experience of Agile software delivery
• Business Process mapping and engineering
• eCommerce and retail / brand experience
• Production of high quality user stories and acceptance criteria
• Analysis and design of systems (package integration and bespokedevelopment)
• Ability to work on your own initiative to an agreed action plan
• Strong communication skills - as this role requires a high level ofcommunication interpersonal and presentation skills
• Strong problem solving time management and organisational skills
• Strong commercial awareness and business acumen
• Energetic enthusiastic with strong attention to detail

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world well also prioritise your career development and help you grow your skills. Well empower you to make a difference allow you to be yourself and respect who you are.

Our culture thrives on our core values designed for impact-driven individuals: Heart Brains and Courage.

We lead withHeart fostering empathy and trust where genuine connections and human-centric work flourish.
We empower yourBrainsfor innovation valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we championCourage inspiring you to speak up embrace experimentation and advocate for bold solutions that push our thinking to be better than yesterday.

At VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants creative and technical architects and skilled developers and operators that together help some of the worlds leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces online retailers D2C B2B and social platforms. With over 4200 experts in 55 operational centres across 34 countries our capabilities span the entire buying journey from customer acquisition through engagement to conversion and loyalty driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company EY Bosch Unilever Ford DFS Mercedes-Benz Johnson & Johnson Nestlé Sainsburys Selfridges Shell and Tiffany & Co. Weve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe SAP Salesforce HCL Shopify Sitecore BigCommerce commerce tools and Acquia. Our reputation is based on our people and we believe we have some of the best in the business.

As our business grows internationally were looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions services and websites in the world. Working as a team no problem is insurmountable; we share in our clients successes and believe that anyone can show creative bravery no matter what their role is in the team.

About WPP

WPP is the trusted growth partner for the worlds leading brands. With exceptional talent trusted data and intelligence and world-class partnerships all united by our agentic marketing platform WPP Open we help clients navigate change capture opportunity and deliver transformational growth. For more information visit .

WPP (VML/WPP Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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