Remote Dutch-Speaking Customer Advisor

Location: Remote (Mandatory residency and location in Portugal)

Employment Type: Full-Time

• Base Salary: EUR 1100 gross per month (paid 14 times per year)
• Attendance Bonus: EUR 150 monthly bonus for meeting attendance standards
• Meal Allowance: EUR 7.63 net per working day (loaded onto a corporate meal card)
• Signing Bonus: EUR 2000 welcome bonus (divided and paid out equally across your first 12 months)
• Work Schedule: 5 days a week 8 hours a day operating on 24/7 rotative shifts
• Equipment: All necessary work equipment (laptop headset and accessories) is fully provided by the company

We are looking for a dedicated empathetic and fluent Dutch-speaking Customer Advisor to join our expanding remote team in this vital role you will be the primary lifeline and point of contact for patients and customers utilizing advanced diabetes care management products glucose monitoring devices and related healthcare support services.

If you have a genuine passion for healthcare support excellent communication skills and want the freedom to work from the comfort of your home anywhere in Portugal this is an exceptional opportunity to build a meaningful long-term career in a supportive multinational environment.

• Compassionate Patient Support: Provide warm professional and accurate assistance to customers and patients regarding diabetes care devices supplies and related support services via inbound channels (calls emails and chat).
• Technical Guidance & Troubleshooting: Guide users step-by-step through product setup troubleshoot technical issues with medical hardware and software and explain usage instructions clearly and patiently.
• Account & Order Management: Update customer profiles manage product re-order queries process service requests and maintain pristine records in strict compliance with medical data privacy and healthcare standards.
• Cross-Functional Collaboration: Work closely with team leaders quality assurance specialists and healthcare coordinators to ensure service delivery standards and regulatory compliance are consistently met.
• Advocacy & Discretion: Handle sensitive health-related inquiries with the highest level of emotional intelligence discretion patience and professional care.

• Language Proficiency: Native or fully fluent Dutch (written and spoken) combined with at least B2-level English for internal communication systems navigation and training.
• Residency Requirement: Must currently reside in and have legal authorization to work in Portugal (mandatory requirement for contract compliance and home setup).
• Interpersonal Skills: Outstanding communication abilities active listening skills and natural patience for supporting individuals managing chronic health conditions.
• Tech Aptitude: Comfortable navigating multiple software systems CRM tools and remote communication platforms simultaneously.
• Home Office Environment: A quiet distraction-free workspace equipped with a reliable high-speed internet connection.

We offer a highly competitive transparent and multi-layered remuneration package designed to reward your dedication:

• Monthly Base Salary: EUR 1100 gross paid 14 times a year (incorporating holiday and Christmas bonuses).
• Monthly Attendance Bonus: An extra EUR 150 added each month.
• Meal Subsidy: EUR 7.63 net per working day.
• Welcome Signing Bonus: EUR 2000 total split evenly and added to your paycheck over your first 12 months.

• True Remote Flexibility: Work from anywhere within Portugal while your technical setup is fully provided by the company.
• Work-Life Balance: Structured schedule featuring 5 working days and 8-hour shifts on a 24/7 rotative rotation providing advance scheduling to help you manage your personal time.
• Career Growth: Clear internal progression paths into team leadership quality assurance coaching or administrative operations.
• Paid Onboarding: Comprehensive fully paid initial training program to ensure you feel 100% confident before taking your first customer call.
• Well-being & Community: Access to wellness initiatives regular team engagement events and a multicultural remote support network.