Remote Dutch-Speaking Customer Advisor

Location: Remote (Portugal-based residents only)

Contract Type: Full-Time

• Base Remuneration: EUR 1100 gross / month (paid 14x annually)
• Performance Incentive: EUR 150 monthly attendance bonus
• Daily Meal Benefit: EUR 7.63 net per working day
• Welcome Grant: EUR 2000 signing bonus (distributed across your first 12 months)
• Working Hours: 5 days / week 8 hours / day on 24/7 rotative shifts
• Hardware Provision: Full remote work kit provided by the employer

Our organization is currently scaling its specialized healthcare support division focused on diabetes management solutions across Europe. We are seeking a customer-centric professional to serve as a Dutch-Speaking Customer Advisor. In this capacity you will act as the vital communication bridge between patients medical technology and support infrastructure ensuring exceptional care delivery from a remote home office setting anywhere in Portugal.

• Client Interaction: Deliver professional clear and reassuring guidance to clients navigating complex diabetes care technology and therapeutic supplies.
• Inquiry Resolution: Efficiently process inbound inquiries execute technical troubleshooting for medical devices and maintain structured customer accounts.
• Compliance & Standards: Adhere strictly to institutional guidelines medical privacy laws and internal quality metrics.
• Continuous Improvement: Participate in ongoing coaching sessions and feedback loops to optimize service quality and patient satisfaction ratings.

• Linguistic Competence: Professional fluency in Dutch (C1/Native level) alongside professional proficiency (B2) in English.
• Geographical Mandate: Mandatory legal residency and physical presence in Portugal.
• Behavioral Competencies: High emotional intelligence exceptional resilience active listening and refined problem-solving skills.
• Technical Readiness: Familiarity with digital customer support environments and a stable home internet connection.

• Guaranteed Earnings: Competitive base pay of EUR 1100 gross paid 14 times per year supplemented by monthly attendance bonuses and daily meal card allowances.
• Signing Incentive: A EUR 2000 welcome bonus disbursed monthly over your first year of employment.
• Company-Provided Equipment: Full hardware kit (laptop peripherals headset) shipped directly to your residence.
• Professional Development: Structured corporate career pathways internal mobility programs and continuous paid skill training.