Polish-Speaking Content Moderator – E-commerce Platform, Lisbon

CloserHire is partnering with a global customer experience leader to recruit a Polish-speaking Content Moderator for an exciting e-commerce project based in Lisbon. This is a unique opportunity to join a dynamic and multicultural team working in a fast-paced environment that values high standards of quality and compliance. As a Content Moderator you will ensure that products and services meet quality and legal standards across a popular e-commerce platform. Your responsibilities will involve reviewing content maintaining compliance with platform policies and making informed moderation decisions based on local market knowledge.

Language required: Polish

Responsibilities:

• Review user-generated content and ensure it complies with platform policies and legal standards.
• Maintain high levels of accuracy and attention to detail while working within agreed latency and quality metrics.
• Escalate content or issues in accordance with internal procedures.
• Remain up to date on content moderation guidelines and policy changes.
• Support content safety across a variety of media types while adapting to promotional season peaks.
• Full-time position with rotative shifts (24/7) and two rotative days off per week.

Requirements:

• Native-level fluency in Polish and good command of English (B2 level minimum).
• Strong communication and decision-making skills.
• Background or strong understanding of e-commerce platforms.
• Prior experience in content moderation customer service or a similar area is an asset.
• Ability to handle sensitive content and work in a fast-paced shift-based environment.

Benefits:

• Competitive salary package with performance-based incentives.
• Relocation support package available for international candidates.
• Private health insurance.
• Meal allowance and transport allowance.
• A vibrant multicultural environment in a modern
• Lisbon office centrally located and well-equipped.

Relocation:
Accommodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor Health Insurance since day 1 for small amount free after 6 months