Operations Customer Expert – AI Technology

Want to build your career around one of the technologies changing the world

Join us in Portugal and work on a project supporting a leading American AI research and deployment company the organization behind one of the worlds most widely used AI platforms.

This is an opportunity to move beyond traditional customer service and become part of a team supporting cutting-edge AI products used for writing coding research automation and everyday productivity.

As an Operations Customer Expert youll help consumers and business users get the most from the clients AI platform.

Youll provide professional efficient and thoughtful support across multiple channels combining customer care troubleshooting and product guidance in a fast-moving technology environment.

Your day-to-day work will include:

• Billing & invoicing: Help customers understand charges payments and billing-related questions.

• Account support: Troubleshoot account access and login-related issues.

• Product guidance: Help users understand how to use the clients AI products effectively.

• Customer training: Guide and educate customers on product features and functionality.

• Multichannel support: Respond to customer requests through the available support channels.

• Problem solving: Investigate issues identify solutions and provide clear next steps.

• Quality-focused service: Deliver accurate timely and customer-focused responses while meeting quality standards.

You wont simply be answering customer questions.

Youll develop practical experience working with AI products and emerging technologies while learning how to support users who rely on these tools for their professional and personal activities.

Its a great fit if youre naturally curious about technology enjoy solving problems and want your next customer support role to have a strong technology focus.

This is a 24/7 operation so flexibility is essential.

• 40 hours per week

• 8 working hours per day

• Additional 1-hour lunch break

• Rotating shifts

• Work schedules are provided 10 days in advance

• Portuguese public holidays apply

• If you work on a Portuguese public holiday youll receive a compensation day subject to project approval

• 22 days of annual leave according to Portuguese law

Before going live youll receive dedicated project training to build your confidence with the products processes and customer support approach.

• 15 working days

• 8 hours per day

• Training compensation: 18.56/day

• Selection for the employment phase takes place after successful completion of training

Component

Amount

Base salary

938 gross/month

Holiday allowance*

78.17/month

Christmas allowance*

78.17/month

Meal allowance**

154/month

Total fixed package*

1248.33/month

Performance bonus

Up to 200/month

* Holiday and Christmas allowances are paid monthly as a percentage of the base salary.

** Based on 22 working days and paid through a prepaid meal card. The meal allowance is exempt from Social Security and IRS contributions.

You can earn up to 200/month in variable productivity bonus depending on your monthly performance. The bonus is subject to taxation.

After signing the employment contract and provided you already have a Portuguese NIF and Social Security number youll have access to:

• Private health insurance

• Private dental insurance

• Portuguese statutory holiday entitlement

• Monthly payment of Holiday and Christmas allowances

• Meal allowance through a prepaid meal card

We want to be transparent about the hiring process.

1. Selection Agreement Youll sign an agreement covering the final recruitment/training phase.

2. Successful training Candidates selected after training move to an Employment Uncertain Term Contract with a foreseeable duration of 12 months.

3. Long-term opportunity A permanent contract is possible after 2 years subject to the applicable employment conditions.

Were looking for people who are curious analytical and genuinely interested in technology.

You could be a great match if you:

• Have strong English communication skills both written and spoken.

• Enjoy helping people and solving problems.

• Are comfortable working with digital products and online platforms.

• Can explain technical or product-related information in a simple customer-friendly way.

• Have excellent attention to detail.

• Stay calm and professional when handling challenging customer situations.

• Learn new tools and processes quickly.

• Are comfortable working in a 24/7 rotating-shift environment.

• Have a genuine interest in AI and emerging technologies.

Previous customer support technical support SaaS or technology experience is an advantage but a strong learning mindset and excellent communication skills are equally important.

Youll be joining one of the countrys established international customer experience employers while working on a project connected to the rapidly evolving world of artificial intelligence.

If youre looking for a role where you can use your communication skills develop technology expertise and get closer to the AI industry this could be your next step.

Apply now and take your first step toward a career supporting the technology of tomorrow.