Operations Customer Expert – Ads Support

Location: Lisbon Portugal
Contract: Full-time Portuguese Employment Contract
Schedule: 40 hours/week 24/7 Rotating Shifts
Language: English C1/C2

Eligibility:
THIS ROLE IS STRICTLY OPEN ONLY TO LOCAL CANDIDATES CURRENTLY RESIDING IN PORTUGAL.
Candidates outside Portugal will NOT be considered.

Join a top BPO company supporting the advertising experience of a leading American AI research and technology organization.

As an Operations Customer Expert youll help users resolve issues related to advertising accounts payments access policies and platform functionality while delivering an excellent customer experience.

• Support users via phone email and chat
• Resolve issues involving ads accounts payments and access
• Troubleshoot advertising and platform-related issues
• Explain advertising policies and account requirements
• Guide users through platform features and processes
• Maintain high customer satisfaction and first-contact resolution
• Escalate complex cases and ensure proper documentation

• C1/C2 English (written & spoken)
• Strong communication and problem-solving skills
• Customer service/support experience is an advantage
• Comfortable working in a 24/7 rotational environment
• Ability to manage multiple cases independently
• Must be currently based in Portugal

Base Salary: 938 gross/month
Holiday Allowance: 78.17/month
Christmas Allowance: 78.17/month
Meal Allowance: 7/day (154/month based on 22 working days)

Estimated monthly gross package: 1248.33
Performance Bonus: up to 200/month

• Portuguese employment contract
• 22 days annual leave
• Holiday & Christmas bonuses paid monthly
• Private health & dental insurance after contract signature
• Prepaid meal card
• Portuguese public holiday benefits
• Potential permanent contract after 2 years

15 working days 8 hours/day

Training is compensated proportionally upon successful completion.

Interested

Send your updated CV and a short message confirming your current location in Portugal to:

LinkedIn: