Nearshore Sector | IT Infrastructure & Operations Director

Were looking for a strategic and results-driven IT Infrastructure & Operations Director to join our team. Reporting directly to the Chief Information Officer (CIO) and holding a seat on the IT Board you will serve as a key bridge between high-level business strategy and technical this role you will maintain global strategic oversight of modern Cloud Environments while directly managing a multidisciplinary team spanning Network Systems Workstations Telephony and Onsite IT services as well as acting as a collaborative partner and governance lead for local IT departments across the EMEA region.

• Maintain global strategic oversight of modern Cloud Environments and bridge the gap between business strategy and technical execution
• Hold a seat on the IT Board to align global infrastructure investments with organizational goals and manage the comprehensive I&O budget using FinOps
• Direct lead and mentor multidisciplinary teams covering Systems (Cloud First) Network Telephony Workstations and France Onsite support
• Partner with local IT departments across the EMEA region to harmonize technology stacks share best practices and drive unified infrastructure standards
• Drive the migration from legacy infrastructure to automated software-defined cloud environments (AWS/Azure/GCP) using Infrastructure as Code (IaC)
• Oversee global corporate and cloud networking architectures (SD-WAN SASE VPNs) and global unified communications (VoIP/RingCentral)
• Define endpoint management strategy (MDM Ivanti) provisioning workflows and standard operating environments for end-users
• Ensure high service availability (target 99.9%) and manage Incident Problem and Change Management protocols following ITIL v4 standards
• Develop maintain and test robust Business Continuity and Disaster Recovery (BCDR) plans tailored for cloud and hybrid environments
• Partner with the CISO to embed DevSecOps security principles and ensure strict alignment with GDPR NIS2 and regional European compliance mandates

Qualifications :

• 10 years of professional experience in IT Infrastructure with at least 5 years managing matrixed international teams (Network Systems Helpdesk)
• Deep technical and architectural expertise in cloud platforms such as Azure AWS or GCP (Architect-level certifications highly preferred)
• Solid understanding of modern enterprise networking VoIP telephony systems and endpoint management/workstation lifecycle management
• Proven track record of managing local and remote teams and collaborating effectively across diverse EMEA regional cultures
• Expert knowledge and practical experience with ITIL v4 and Agile frameworks
• Full professional fluency in English (written and spoken)
• Strong financial acumen with experience in budget control telecom/hardware procurement and cloud cost optimization (FinOps)
• Demonstrated ability to drive high team performance tracking key metrics such as MTTR CSAT and infrastructure uptime SLAs

Additional Information :

The Devoteam Group works for equal opportunities promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.

Remote Work :

Yes

Employment Type :

Full-time