Manager Regional Operations

At Flix we offer a dynamic work environment with competitive pay strong growth opportunities and a tech-driven approach to making travel more accessible sustainable and affordable.

Were looking for a motivated and driven Operations Manager (m/f/d) based in Lisbon area who will help us shape our team drive the company to the next level and have the most direct influence on our success.

About the Role

• You are responsible for managing all operational topics concerning Flixbus bus partners;
• Monitor and analyze KPIs to identify areas for improvement providing actionable recommendations to enhance partner performance and service quality;
• You work hand on hand with other teams to build maintain and develop long-lasting partnerships with these Bus partners and Flix presence in bus stations specifically in Porto area. Travelling within the country is expected at least once a month most of the times with one overnight;
• You ensure compliance with Flixbus procedures and protocols training supporting and developing the drivers of these Bus Partners and conduct regular inspections to ensure everything meets our quality standards;
• You will take responsibility for an accurate start of each new line and constant improvement of the quality of line operations especially regarding fleet drivers and punctuality;
• You take part in different cross-functional operational projects including global driven ones;
• You provide when required field support with bus stations management as well as with other structures located in travelling area (ex. ticketshops);
• Coordinate with internal teams (e.g. Line Planning Business Development) to ensure seamless operations.

About You

• 3-6 years of work experience in operations (transportation) in Portugal and/or Spain or a dynamic daily environment (handling daily incoming requests) ability to adequately deal with different stakeholders (bus terminal managers bus drivers operations supervisors or regional authorities) with high social and negotiation skills;
• Trustworthiness engagement resourcefulness and flexibility as well as a hands-on mentality. Independent reliable and responsible working style;
• Organized and full respectful of the Flixbus processes and protocols;
• You are willing to travel at least monthly. most of the times with one overnight. Occasional international travelling (max. twice a year);
• Portuguese (native/proficient speaker level) highly fluent in English. Language skillswill be tested. Spanish is a plus.
• Know how to motivate internal and external stakeholders and how to prioritize and organize yourself between incoming daily requests and longer-term tasks.

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you dont meet 100% of the requirements we still encourage you to apply. We want to hear from you!

What We Offer

• Travel perks: 12 free Flix vouchers 12 discount vouchers for friends & family.
• Work from (M)Anywhere: Depending on your role work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling courses and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes training courses and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location please check out this link:Locations - Flix Career

Why Join Flix

At Flix youll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative make an impact and shape your own career path.
As we continue to expand across the globe you can make a real difference in how we work.

If youre ready to grow and lead your journey Flix is the place for you!