German-Speaking Customer Service Representative – Bucharest

Location: Bucharest Romania
Work Model: Hybrid (3 days on-site 2 days remote)
Schedule: Monday to Friday 09:0018:00

About the Role

We are looking for a German and English-speaking Customer Service Representative to join an international team in this role you will assist customers across multiple communication channels resolve enquiries and contribute to an excellent customer experience in a professional and collaborative environment.

Key Responsibilities

• Support customers via phone email and live chat
• Respond to enquiries and provide effective solutions
• Document customer interactions accurately using CRM systems
• Collaborate with internal teams and escalate complex issues when necessary
• Identify opportunities for cross-selling and upselling
• Maintain high customer satisfaction and service quality standards

Requirements

• Advanced German proficiency (C1C2) both written and spoken
• English proficiency at B2 level or above
• Strong communication and active-listening skills
• Good computer literacy and knowledge of MS Office
• Customer-oriented patient empathetic and solution-focused attitude
• Ability to manage customer interactions and maintain accurate records
• Previous customer service experience is an advantage
• Availability to work full-time and commute to the office three days per week

What We Offer

• Full-time permanent employment contract
• Hybrid working model with two remote days per week
• Paid initial training
• Meal vouchers for each working day
• Performance-based bonuses linked to customer satisfaction and service quality
• Additional earning opportunities through cross-selling and upselling
• Weekends and overtime rarely required with a premium for eligible hours
• Multiple start dates available

Apply

Send your updated CV in English to with the subject line German Customer Service Representative Bucharest.