French-speaking Technical Support Representative

CloserHire partners with a leading Outsourcing/BPO consultancy that is seeking to onboard a Technical Support Representative for FinTech platform to join their their team in Porto Portugal.

• Location: Porto Portugal
• Language: French
• Start date: 17/8 24/8 31/8 14/9 21/9

Your Role

• Provide technical support in French (for customers) and English (for developers) via chat and voice channels
• Troubleshoot and resolve product-related issues using
• MySQL Collaborate with team members and escalate complex issues to the development team when necessary
• Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
• Act as a bridge between customers and developers communicating technical details clearly and effectively

Your Profile

• Native / fluent in French both verbal and written
• Fluent in English (minimum B2 level)
• Strong understanding of
• MySQL Knowledge / familiarity with
• Postman will be considered as an advantage
• Available to work in shift rotation Monday to Friday 07:00 AM to 07:00 PM High school degree or equivalent (or higher)
• No prior work experience required but a solid knowledge of
• MySQL is essential
• Knack for technology and providing outstanding customer support
• Ability to attend 2 week of office based training in Porto (accommodation support during training period provided)

What Is Offered

• Full-time on-site position in Porto 40-hour work week with 8-hour days and 1-hour lunch break
• Paid annual leave and public holidays with compensatory days if working on holidays
• Competitive salary package including meal allowance holiday and Christmas bonus Health insurance from day one
• Paid training and structured onboarding for the role
• Career development opportunities in technical customer support
• International and multicultural work environment
• Full support from
• CloserHire throughout the recruitment and onboarding process

Relocation

2 weeks training in Porto (accomodation provided) then full WFH on site 1 day once per quarter