Dutch-Speaking Customer Service Representative – Online Advertising

CloserHire is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Service Representatives for an international role in the online advertising and digital services industry. This on-site position in Lisbon focuses on supporting small and medium-sized businesses that use self-service digital advertising solutions to grow their online presence. You will work in a structured international environment supporting business clients across multiple communication channels while developing your experience in the digital advertising space.

Language required: Dutch

Highlights:

• Relocation support included
• Salary up to 1609 EUR with bonus
• Private health insurance

Responsibilities:

• Supporting small and medium-sized business clients via phone email and chat
• Assisting with account setup product usage and general troubleshooting
• Providing pre- and post-support for self-service digital advertising products
• Guiding clients on how to use tools effectively to improve their online campaigns
• Identifying recurring issues and trends affecting multiple clients
• Sharing customer feedback and product insights to support continuous service improvement

Qualifications:

• Fluent Dutch both spoken and written with good English skills for internal communication
• Comfortable working with digital tools and online platforms
• Customer-oriented mindset with clear and professional communication
• Ability to work independently and manage client issues effectively
• Previous customer service experience is an advantage ideally in a support or contact center environment
• Willingness to work rotational shifts including evenings and weekends
• High school diploma or equivalent