Customer Support Specialist – English

• Location: Lisbon Portugal (On-site)
• Work Type: Full-Time (40h/week) Day or Night Shifts Available
• Base Compensation: 1237.83 gross/month up to 300/month Performance Bonus

As an Operations Customer Expert you will deliver premium multi-channel support (chat email phone) to users of leading global social platforms. Youll help users navigate account setups billing native app troubleshooting and exciting AI feature rollouts.

• Account & Billing Management: Support sign-ups renewals plan tiers and billing inquiries.
• AI & Product Guidance: Educate users on premium features and AI tools to maximize product value.
• Multi-Channel & Outbound Support: Handle inquiries with a high-touch personalized approach.
• Technical Troubleshooting: Diagnose and resolve native app issues to ensure a seamless experience.

• Competitive Pay: 1237.83 gross fixed monthly salary (includes monthly holiday/Christmas allowances 154 net meal card).
• Bonus Potential: Earn up to 300/month in performance incentives.
• Health Coverage: Private medical and dental insurance upon contract signing.
• Paid Onboarding: 10-day intensive training program (92.80/week allowance).
• Modern Workplace: On-site lounge cafeteria and top-tier amenities right by main transport hubs.

• Fluent / Native-level English skills.
• Strong technical adaptability and customer communication skills.
• Availability for rotating schedules within your preferred shift option (Day or Night).

Reply with your English CV and mention your preferred shift window to fast-track your application!