Customer Service Representative – Italian

A leading global customer-experience (BPO) company is growing its team in Lisbon Portugal and is hiring for the role of Customer Service Representative. You will support customers and brokers of one of the world's largest insurance companies with questions about coverage policies and cancellations. As a Italian-speaking specialist you will be the friendly professional voice of the company for its customers handling contacts by phone and email.

• Handle incoming customer contacts in Italian by phone and email
• Understand each customer's need and give accurate complete answers using the right tools
• Build trust through clear friendly and professional communication
• Document every interaction accurately in the company's systems
• Contribute to your team's quality productivity and customer-satisfaction targets

• Native or near-native Italian (C2) and fluent English (B2) spoken and written
• Customer-service experience ideally by phone and email
• Excellent communication and active-listening skills
• Able to handle phone and email support
• Available for rotating shifts

• Salary: 1000 gross per month (paid in 14 salaries per year)
• Welcome bonus: 2000 paid in 12 monthly instalments over the first year
• Performance bonus: up to 100 gross per month
• Meal allowance: 7.63 net per working day
• Private health insurance: available from day 1 with a monthly contribution free after 6 months on the contract

• Candidates relocating from abroad: a room in a shared apartment for up to 12 months with rent and utilities deducted directly from your payslip (details shared during screening)
• Flight tickets are not reimbursed

• Location: Lisbon Portugal on-site
• Working hours: MondayFriday 07:3020:00 (rotating shifts)
• Contract: Full-time 6-month contract
• Start: 8 Oct apply now and we will place you in the next available group

Apply with your CV through this listing. A recruiter from BC Recruitment will contact you to talk through the role answer your questions and guide you through the next steps. Our service is free for candidates the hiring company covers the cost.