Customer Service English

Position: Customer Service (Ads Support)
Language: English
Location: Lisbon Portugal
Work Model: On-site Rotational Shift
Eligibility: EU Citizen or Valid Residency in Portugal

The Role:
You will be part of a team helping users successfully manage their advertising experience on our clients platform. You will work closely with colleagues to provide reactive support services through multiple channels with a strong emphasis on troubleshooting issue resolution and delivering an excellent customer experience.

Key Responsibilities:
- Provide support to users by investigating and resolving issues related to advertisements ad accounts payments account access and platform functionality;
- Assist users with understanding advertising policies account requirements and platform guidelines;
- Troubleshoot technical issues affecting ad creation publication delivery billing or account performance ensuring timely and accurate resolutions;
- Guide users through platform features and processes helping them navigate tools and resolve concerns independently when possible;
- Deliver high-quality customer service that exceeds client expectations and consistently meets quality standards;
- Provide clear accurate and customer-friendly solutions to a wide range of inquiries via email chat and phone support channels;
- Escalate complex issues to specialized teams while ensuring proper case documentation and follow-up;
- Achieve high levels of customer satisfaction through efficient case management and a strong focus on first-contact resolution.

Requirements:
- Fluent in English language
- EU Citizen or Valid Residency in Portugal
- Minimum 6 months of experience in digital marketing campaign paid ads etc.

Benefits:
- Paid training
- Competitive salary
- Private health and dental insurance
- Relocation support provided from outside Portugal