Ads Support – Customer Operations Expert

We are looking for a Customer Operations Expert to join a team supporting users with their advertising experience on a leading AI technology platform.

You will assist users with advertising account access payments platform functionality and policy-related questions while delivering a high-quality customer experience through email chat and phone.

• Investigate and resolve issues related to ads ad accounts payments and account access.

• Troubleshoot issues with ad creation publication delivery billing and account performance.

• Explain advertising policies account requirements and platform features.

• Provide clear and professional support via email chat and phone.

• Escalate complex cases to specialized teams and maintain accurate case documentation.

• Focus on efficient case management and customer satisfaction.

The role includes 15 working days of intensive training 8 hours per day covering:

• Product and service knowledge

• Internal systems and software

• Customer management via phone email and chat

• Practical on-the-job training

Successful completion of the training leads to the next stage of the employment process and contract signing.

• Strong English communication skills both written and spoken.

• Customer-focused attitude and strong communication skills.

• Good problem-solving and troubleshooting abilities.

• Comfortable learning new software and working with digital platforms.

• Ability to work in a fast-paced international environment.

• Flexibility to work rotating shifts.

• Comprehensive training and onboarding.

• International work environment.

• Career development opportunities in technology and digital services.

• Holiday and Christmas allowances in accordance with Portuguese employment conditions.

• Meal allowance.

• Private health and dental insurance subject to eligibility.

• Annual leave according to Portuguese law.

Join the team and build your career in customer operations digital advertising and AI-related technology.

Interested candidate please send your CV to