Site Reliability Engineer II (SRE) Guidewire Cloud Platform (Application)

Summary

Job Description

• Assist in troubleshooting and resolving issues in collaboration with development teams reducing customer impact.

• Develop and maintain automated runbooks to address common issues proactively.

• Apply engineering principles and basic automation to enhance our operating environments.

• Monitor applications and help improve their reliability and performance on the Guidewire Cloud Platform.

• Use your software engineering skills to optimize systems and reduce manual tasks.

• Document incidents and assist in refining processes to prevent future occurrences.

• Stay informed about industry trends tools and best practices in site reliability engineering.

• Contribute to a culture of innovation learning and continuous improvement.

• Participate in on-call rotations to ensure the availability and reliability of our services.

• Experience as an SRE or similar role focusing on improving system reliability.

• Strong problem-solving skills and the ability to assist in analyzing complex systems and devising effective solutions.

• Effective collaboration and communication skills to work cross-functionally and document processes.

• Experience with automation monitoring and performance optimization tools and techniques.

• Commitment to maximizing uptime scalability and delivering an exceptional end-user experience.

• Passion for technology and a desire to continuously learn and grow your skills.

• Alignment with Guidewires mission to leverage technology to help protect and support others.

• Basic understanding of SLIs SLOs and Error Budgets

• Familiarity with application performance monitoring (APM) and telemetry tools

• Some experience with troubleshooting and debugging distributed systems on cloud infrastructure

• Exposure to CICD pipelines within K8S or legacy ecosystems

• Familiarity with creating monitors dashboards and synthetic transactions in monitoring tools like Datadog

• Some experience deploying and managing infrastructure within AWS or Kubernetes ecosystems using Terraform or other cloud-native approaches

• Familiarity with infrastructure configuration management using tools such as GitOps Puppet or Ansible

• Basic understanding of AWS cloud networking and security

• Comfortable with Linux system administration and the ability to program/script using Python Go Java shell or equivalent

• Pursuing or interested in pursuing SRE Certification

• Pursuing or interested in pursuing AWS Certification

• Familiarity with SQL database administration data pipelines performance tuning and schema design

• Exposure to pipelining tools such as Team City Bitbucket Pipelines Jenkins or GitHub Actions

• Interest in learning about open-source distributed data processing frameworks such as Hadoop Apache Spark AWS RedShift etc.

This is an opportunity to join a mission-driven company and make a real impact in the lives of people facing challenges. Youll work with cutting-edge technology collaborate with talented peers and grow your skills in a culture that values innovation teamwork and work-life balance. We offer competitive compensation comprehensive benefits and opportunities for career development.

If youre an SRE who combines deep technical expertise with a passion for problem-solving and a commitment to reliability wed love to hear from you. Join us in building the software that helps insurers care for their customers when they need it most.

This position requires participation in mandatory on-call rotations to ensure the availability and reliability of our services. This includes responding to incidents and alerts outside of regular business hours on weekends and during holidays as per the established on-call schedule. Candidates must be willing and able to fulfill this critical responsibility.

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About Guidewire

Guidewire is the platform P&C insurers trust to engage innovate and grow efficiently. We combine digital core analytics and AI to deliver our platform as a cloud service. More than 540 insurers in 40 countries from new ventures to the largest and most complex in the world run on Guidewire.

As a partner to our customers we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600 successful projects supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration localization and innovation.

For more information please visit and follow us on Twitter: @GuidewirePandC.

Guidewire Software Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace and believe that a diversity of perspectives abilities and cultures is a key to our success. Qualified applicants will receive consideration without regard to race color ancestry religion sex national origin citizenship marital status age sexual orientation gender identity gender expression veteran status or disability. All offers are contingent upon passing a criminal history and other background checks where its applicable to the position.