Service Desk Developer

Service Desk Developer

Location:Warsaw

Contract Type:3 Months

• Join a 3-month contract with potential for extension

• Work with English and Dutch-speaking teams in a multilingual environment

• Develop your technical skills through structured training and knowledge sharing

• Contribute to quality-focused service desk operations with clear KPIs

• Build yourexpertisein service desk management and technical solutions

Company Overview

Our clientoperateswithin the technology services sector delivering support solutions to international clients. With a focus on quality management and continuous improvement theymaintainhigh standardsof customer satisfaction through structured processes and knowledge-driven practices. Theorganisationvalues professional development and invests in trainingprogrammesto help their team stay current with emerging technologies and tools.

They are currently seeking a Service Desk Developer to join their team in Warsaw on a 3-month contract. This role offers the opportunity to work in a multilingual environment while developing technicalexpertiseand contributing to service excellence.

Position Overview

As a Service Desk Developeryoullplay a key role in supporting technical operations and ensuring high-quality service delivery. This position involves learning and implementingnew technologies documenting technical solutions andmaintainingknowledge management closely with colleagues to share best practices and contribute to continuous improvement initiatives while meeting defined performance indicators. Your work will directlyimpactcustomer satisfaction and operational efficiency.

Responsibilities

• Learn and implementnew technologies toolsprocessesand policies

• Document technical solutions in the knowledge base and suggest improvements

• Facilitate knowledge transfer across the team when needed

• Document and share best practices and lessons learnt with colleagues

• Attend training sessions as outlined in the training plan

• Understand and work according to quality requirements and account regulations

• Reach outlined Key Performance Indicators consistently

• Ensurehigh levelsof customer satisfaction through quality service delivery

• Adhere to company and customer policies and procedures

Requirements

• 4-6 years of experience in service desk management

• Fluent English (E3 level)

• Fluent Dutch (E3 level)

• Strong service desk technical skills

• Experience with knowledge management systems

• Understanding of quality management principles

• Ability to learn and adapt tonew technologiesquickly

• Strong documentation skills

• Commitment to meeting performance targets

Benefits

• Competitive contract rate

• Structured training and developmentprogramme

• Knowledge sharing and collaborative learning environment

• Exposure to international clients and multilingual teams

• Clear performance framework with defined KPIs

Youllwork within a structured environment thatprioritisesquality continuouslearningand professional development. The team values knowledge sharing and collaboration creating opportunities to expand your technicalexpertisewhile working with colleagues across different regions and language groups.

How to Apply

To apply for this role pleasesubmityour CV using the form below or email