Errors Co-Ordinator
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Job Summary
At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions enabling the communities we support to grow and succeed in the right ways all more confidently and more oftenthats what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide ever-growing range of opportunities to discover what makes you thrive. Try new things learn new skills and discover what you excel atall from Day One.
As a wholly owned subsidiary of U.S. Bank Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goalsno matter what they need. From transaction processing to customer service to driving innovation and launching new products were building a range of tailored payment solutions powered by the latest technology. As part of our team you can explore what motivates and energizes your career goals: partnering with our customers our communities and each other.
We actively uphold transparent and fair hiring practices that support individual opportunity inclusive culture and career mobility across all levels of our organisation.
We offer meaningful opportunities for growth a culture of inclusion and a strong commitment to transparency and integrity in everything we do.
- Investigate escalations to identify and assess customer-impacting errors.
- Record and categorize errors within established tracking systems.
- Conduct root cause analysis and identify opportunities to prevent recurrence.
- Coordinate end-to-end remediation activities and monitor progress to resolution.
- Work with cross-functional teams to support investigations and corrective actions.
- Escalate risks issues or delays as appropriate.
- Maintain documentation in accordance with audit compliance and regulatory requirements.
- Prepare reports and updates on remediation activities trends and outcomes.
- Support process improvement initiatives to strengthen controls and customer outcomes.
- Bachelors degree or equivalent work experience.
- Relevant experience in banking operations customer service compliance risk remediation quality assurance or a related field.
- Strong analytical and problem-solving skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities and meet deadlines.
- Effective verbal and written communication skills.
- Proficiency in Microsoft Office applications including Excel Word Outlook and PowerPoint.
- Experience in customer remediation operational risk complaints handling or quality assurance is preferred.
- Knowledge of consumer protection and regulatory requirements including Consumer Duty FCA regulations CPC or GDPR is advantageous.
This role requires working from a U.S. Bank location three (3) or more days per week.
Accessibility
We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process please contact your recruiter for guidance and support.
Total Rewards
U.S. Bank is committed to fair equitable and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract retain and support top talent while ensuring equal pay for work of equal value.
We offer a market-competitive compensation package that includes:
Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
Performance-based incentives for eligible employees (as defined by relevant plan rules) awarded through transparent objective criteria that recognize both individual and company performance.
Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing health & wellness).
Continuous development opportunities including training education support and career progression pathways based on inclusive and transparent criteria.
Employee recognition programs that celebrate achievements and milestones for all.
We regularly review our compensation and benefits to ensure they remain competitive inclusive and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.
We encourage candidates to explore the full value of our offer including monetary and non-monetary benefits at Employee benefits and development U.S. Bank Elavon.
Closing Date
Posting may be closed earlier due to high volume of applicants.
We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.
About Company
Experience personalized banking services for your unique needs with U.S. Bank - Checking, credit cards, home loans & convenient online banking. Member FDIC.
