E-invoicing Global Process Lead

E-Invoicing Operations

• Lead the end-to-end e-invoicing process across multiple countries customers and platforms.
• Ensure timely accurate and compliant invoice generation and transmission.
• Monitor invoice delivery performance and resolve failed or rejected invoices.
• Oversee e-invoice validation submission and acknowledgment processes.
• Manage compliance with local tax legal and e-invoicing regulations.

Customer Onboarding & Relationship Management

• Lead customer onboarding and implementation of e-invoicing requirements.
• Collaborate with E-invoicing project team to establish e-invoicing connectivity and testing.
• Act as escalation point for key customer invoicing issues.
• Partner with EDI Technical team and customer service teams to support successful customer integrations.

Leadership & Governance

• Provide guidance and support to billing and e-invoicing team members.
• Establish operational controls and governance to ensure billing accuracy and compliance.
• Drive standardization and adherence to global billing policies and procedures.
• Support audits and compliance reviews.

Process Improvement & Digital Transformation

• Identify and implement automation opportunities within billing and e-invoicing processes.
• Lead continuous improvement initiatives to reduce invoice failures processing times and manual interventions.
• Collaborate with IT ERP and third-party providers to enhance system capabilities.
• Support implementation of new e-invoicing regulations platforms and technologies.

Reporting & Performance Management

• Monitor and report key operational metrics and KPIs.
• Analyze invoice rejection trends and develop corrective action plans.
• Provide regular updates to management on billing performance and compliance status.
• Track customer adoption and e-invoicing effectiveness.

Job Specifications/Qualifications

1. Education & Professional Qualification

• Bachelors Degree in Finance Accounting Business Administration Supply Chain or related discipline.
• Significant experience in Billing Order-to-Cash Accounts Receivable E-Invoicing or EDI operations.
• Experience leading customer onboarding and process improvement initiatives.
• Strong understanding of Order-to-Cash processes and customer electronic transaction requirements.
• Excellent stakeholder management communication and problem-solving skills.
• Experience working with multinational customers and cross-functional teams.

2. Knowledge/Experience

• Strong knowledge of end-to-end Order-to-Cash (O2C) processes including order management billing EDI e-invoicing cash application and dispute management.
• Proven experience in billing operations e-invoicing and EDI transaction management within a multinational and shared services environment.
• Good understanding of electronic invoicing regulations tax compliance requirements and digital reporting mandates across multiple countries.
• Experience managing customer onboarding for E-Invoicing and EDI including coordination of testing go-live activities and post-implementation support.
• Knowledge of EDI business processes and transaction flows impacting order processing invoicing and payment activities.
• Strong understanding of ERP systems preferably SAP and their integration with billing e-invoicing and customer transaction processes.
• Demonstrated experience in managing complex customer relationships and acting as the primary escalation point for billing and electronic transaction issues.
• Proven ability to analyze operational performance identify process gaps and implement sustainable improvements.
• Experience leading cross-functional projects and collaborating with the Projects team Customer Service Finance Tax Master Data and IT teams.
• Strong analytical problem-solving and stakeholder management skills.
• Experience defining and monitoring KPIs SLAs and operational controls to drive service excellence and compliance.
• Knowledge of continuous improvement methodologies and process standardization practices.

What can you expect from us

• Contract of employment.
• Car or car allowance.
• Attractive financial conditions with Business Bonus and Christmas Bonus.
• We will also look after your safety and well-being by offering you rich benefits package including life insurance private medical care Employee Assistance Program fully covered by Mars MultiBenefit Program.
• Subsidized meals.
• Extra savings scheme to support You in long perspective.
• Support in career building through personalized development plan.
• On-line & On-site shop with attractive discounts on our products that Your family and friend are going to love.
• Possibility to participate in volunteering initiatives during working hours.
• A modern and pet friendly office in the Warsaw City Centre.

Apply now and upload your profile in English.

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