Dolby Careers Security Operations & Helpdesk Specialist
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Job Summary
Join the leader in entertainment innovation and help us design the future. At Dolby science meets art and high tech means more than computer code. As a member of the Dolby team youll see and hear the results of your work everywhere from movie theaters to smartphones. We continue to revolutionize how people create deliver and enjoy entertainment worldwide. To do that we need the absolute best talent. Were big enough to give you all the resources you need and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture challenging projects and excellent compensation and benefits not to mention a Flex Work approach that is truly flexible to support where when and how you do your best work.
We are seeking a highly motivatedSecurity Operations & Helpdesk Specialistto serve as the primary coordination point for security-related support requests and operational activities. This role acts as the front line of the Information Security team managing incoming security tickets triaging requests resolving issues where possible and coordinating with subject matter experts to ensure timely resolution.
The ideal candidate is organized customer-focused process-oriented and comfortable working across multiple security domains including vulnerability management security assessments policy/standard support audit support reporting security operation and exception/exemption management.
Key Responsibilities
Security Ticket Management
Serve as the primary owner for incoming security requests and support tickets.
Triage prioritize and route requests to appropriate security teams.
Resolve routine security requests and inquiries independently.
Track all requests through closure and ensure service level objectives are met.
Provide regular status updates and follow-up with stakeholders to drive timely resolution.
Provide clear and professional communication with customers and stakeholders.
Security Operations Support
Support vulnerability remediation tracking and coordination activities.
Assist with penetration test remediation follow-up and status reporting.
Support security exception and exemption management processes.
Track and manage security findings from bug bounty and responsible disclosure programs.
Maintain operational security checklists and workflows.
Support security operation and GRC service request.
Support policy standards and control documentation efforts.
Audit & Compliance Support
Support internal and external audit activities.
Track audit requests and ensure timely completion.
Assist with remediation tracking for audit observations.
Reporting & Data Analysis
Support data collection and reporting activities for leadership.
Generate recurring and ad hoc operational reports.
Required Qualifications
Bachelors degree in Cybersecurity Information Technology Computer Science or related field or equivalent experience.
Strong organizational and project coordination skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong analytical and problem-solving abilities.
Customer-service mindset with attention to detail.
Experience with ticketing systems and service management processes.
Preferred Qualifications
Experience working in a Security Operations IT Operations Service Desk or Helpdesk environment.
Familiarity with information security related processes and activates.
Knowledge of information security concepts and best practices.
Experience with audit and compliance support.
Experience creating dashboards metrics and reports.
Dolby Hiring Entity:
Dolby Poland Sp. z o.o.
Business Garden Building G
ul. Legnicka 48
Wrocław 54-202 Poland
Required Experience:
IC
About Company
Dolby creates audio, visual, and voice technologies for movies, TV, music, and gaming. Experience it all in the immersive sound and stunning picture of Dolby Atmos and Dolby Vision.
