Customer Support Representative EMEA customers

What youll deliver: 

• Interact every day with SmartRecruiters customers based in the EMEA region to answer questions resolve issues educate and help them succeed
• Provide exceptional customer support for our global clients
• Educate and advise customers on standards tips and solutions for using SmartRecruiters
• Drive high levels of customer satisfaction
• Identify test and call out technical issues
• Collaborate closely with all parts of the organization including product management engineering and professional services teams to contribute and execute our strategy to make customers successful
• Get involved and lead various projects in the support and services domain
• Be an ambassador for SmartRecruiters and its culture

Qualifications :

• Bachelors degree or at least 2 years of relevant work experience
• Ability to interact and communicate professionally and confidently with a diverse customer base
• Customer support/call center experience preferably in the Enterprise SAAS space
• Excellent computer skills
• Motivated self-starter capable of taking initiative handling objections and negotiating tough situations
• A passion for technology and a drive to change the world
• Positive energetic can-do attitude
• Excellent English skill is a must; must have a high degree of accuracy in both spelling and grammar. 
• For this role excellent French and/OR German skills is necessary.

Additional Information :

SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

Remote Work :

Yes

Employment Type :

Full-time