Commercial Customer Service Representative

About the role

As a Customer Service Representative at Avery Dennison you will serve as the primary link between our customers and internal this role you will manage end-to-end customer interactions resolve complex inquiries coordinate with supply chain and logistics functions and drive client satisfaction and business growth within our Label and Packaging Materials Group division.

Key Responsibilities

This is a hybrid position based at our Brwinów facility.

• Serve as the primary point of contact for customers addressing inbound inquiries across multiple channels including email phone live chat and online presentations.
• Oversee end-to-end order processing and coordinate delivery schedules with Planning and Logistics teams to ensure seamless fulfillment.
• Research troubleshoot and resolve complex customer complaints order discrepancies and technical issues efficiently.
• Build and maintain trusted relationships with key accounts proactively identifying customer needs to cross-sell and upsell relevant products and solutions.
• Conduct warm outbound calls to prospective and existing clients while meticulously tracking sales activities and customer data within the CRM.

Qualifications :

Required:

• Minimum of 4 years of previous experience in an internal sales or customer service function (ideally within the manufacturing/production industry).
• Full fluency in Polish and English and Russian is considered a plus.

Skills you need to succeed:

• University degree is welcome.
• Creativity innovation and an entrepreneurial spirit for growing a sustainable business.

Additional Information :

What we offer

Heres a glimpse of the great benefits you can expect: - Robust Compensation & Benefits: Enjoy Health and Life insurance Medical Care Employee Capital Plans Transportation allowance 200 PLN Lunch Card (220 PLN) remote work allowance. - Holistic Well-being: Access MyBenefit (Multisport) 126 PLN per month access to LYRA Wellbeing (psychological legal financial help) and our mental health initiatives. - Continuous Development: Benefit from individual development plans and internal trainings. - Flexible & Supportive Environment: We offer flexible work arrangements on-site amenities (cafeterias chill-out rooms sports facilities) employee parking. - Community Involvement: Engage in volunteer activities with local non-profits.

To help us process your application quickly please upload your CV in either PDF or Word format. We also kindly ask that you submit your resume in the same language as this job posting.

Why join Avery Dennison

We are a global materials science and digital identification solutions company with locations in over 50 countries and approximately 35000 employees worldwide. As a science and innovation company we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future we strive to provide an open collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what its like working at Avery Dennison. Learn more at .

At Avery Dennison we work with the biggest brands in the FMCG apparel automotive and pharma industries. Our Brwinow location founded in 1996 is a collaborative and dynamic environment that supports our Label and Packaging Materials Group division and employs approximately 120 talented individuals. Key functions at this site include Operations Sales Customer Service various support functions offering diverse career paths and opportunities for growth.

Equal Opportunity Employer

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or any other protected status. If you are unable to use our online application process due to a disability please contact us to request an accommodation at In the EMEA region we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate Unite and our Mental Health group. Please visit our DE&I page to learn more about our Diversity Equity & Inclusion approach.

Pay Transparency Statement

The salary range for this position is 71190 - 113904 PLN / year.

The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range and in some circumstances may be above or below the range based on various factors including but not limited to a candidates relevant skills experience education and training and location as well as the job scope and complexity responsibilities and regular and/or necessary travel required for the position which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time subject to applicable law.

Remote Work :

No

Employment Type :

Full-time