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Workforce Supervisor
Job Location:
Job Location:
Cebu City - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
22 July 2026 (30+ days ago)
Posted:
Application Deadline:
19 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Qualifications
Key Responsibilities:
- Manage scheduling attendance and staffing requirements.
- Monitor real-time performance and address staffing gaps.
- Support forecasting capacity planning and reporting.
- Analyze workforce metrics and recommend improvements.
- Coach Workforce Analysts and coordinate with Operations teams.
Qualifications
Qualifications:
- Experience in Workforce Management within a BPO/contact center environment.
- Knowledge of forecasting scheduling and real-time management.
- Strong analytical reporting and leadership skills.
Required Experience:
Manager
About Company
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. Every day, we aim to live up to ... View more
