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Workforce Specialist
Job Location:
Job Location:
Quezon City - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
9 June 2026 (30+ days ago)
Posted:
Application Deadline:
6 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Monitor live volumes and reallocate agents as SLA AHT and occupancy targets are intraday reports and escalate risks to VIP and irregular operations (IROPS) coverage.
Qualifications :
- Strong analytical skills and quick decision-making
- Proficiency in workforce tools (Talkdesk Salesforce etc.)
- Excellent communication and adaptability in high-volume travel environments
Remote Work :
No
Employment Type :
Full-time
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
