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Virtual Assistant — Customer Service

Acxelsus

Job Location:

Pasig - Philippines

Monthly Salary: Not provided by the employer

Posted: 1 July 2026 (30+ days ago)

Application Deadline: 28 September 2026

Vacancies: 1 Vacancy

Job Summary

We at Acxelsus are on a mission to showcase exceptional Filipino talent globally. Beyond educational credentials and professional experience we highly prioritize passion dedication loyalty and a proactive attitude towards personal growth. Our foundation is built upon a set of core values - R.I.G.H.T. - representing Reliability Integrity Goal-Oriented mindset Happiness and Teamwork. These values define our identity and guide our approach to achieving success.

If you are passionate about advancing your career forging genuine connections and becoming part of a team committed to your success join us!

Job Overview

The Virtual Assistant Customer Service will serve as the primary point of contact for a Singapore-based clients customers delivering prompt professional and empathetic support across multiple channels. This role is ideal for someone who thrives in a customer-facing environment takes ownership of issues and is committed to delivering an exceptional experience with every interaction.

Key Responsibilities

Customer Support: Handle inbound customer inquiries complaints and requests via email chat and other messaging platforms in a timely and professional manner
Order & Transaction Assistance: Assist customers with order tracking processing returns and refunds in coordination with the operations team
Issue Resolution: Identify escalate and follow through on unresolved customer concerns to ensure complete resolution
CRM Management: Log all customer interactions accurately in the CRM system and maintain up-to-date records
Live Chat Support: Manage real-time chat support ensuring quick response times and high satisfaction rates
Product & Service Knowledge: Develop a thorough understanding of the clients products and services to provide accurate information and recommendations
Feedback Collection: Gather and relay customer feedback to support continuous service improvement
Reporting: Prepare daily/weekly customer service reports including ticket summaries response times and satisfaction metrics
Collaboration: Work closely with internal teams to ensure a seamless and consistent customer experience

Qualifications

Education: Bachelors degree preferred but not required
Experience: At least 1 year of experience in a customer service role preferably in a virtual or remote setup; experience handling international clients is an advantage
Technical Skills: CRM platforms (HubSpot Zendesk Freshdesk or similar); live chat tools; Google Workspace and Microsoft Office; email management systems; basic data entry and reporting tools
Soft Skills: Exceptional written and verbal English communication skills; patient empathetic and customer-first mindset; strong problem-solving and conflict-resolution skills; high level of reliability responsiveness and professionalism; ability to multitask and manage high-volume interactions efficiently
Language: Excellent written and verbal English communication skills
Amenability: Open for Hybrid Work Arrangement

What We Offer

Here at Acxelsus our people come first. We offer total compensation to ensure our team experiences overall wellness and has the financial resources and support they need.