US Mortgage Customer Service Representative

Role Overview:
We are seeking a detail-oriented Production Agent with mortgage expertise to join our international banking support operations. This role focuses on delivering high-quality telephony assistance handling borrower inquiries and processing specialized mortgage workflows for global financial services.

Key Responsibilities:
Provide end-to-end voice and operational support for banking and mortgage customers.
Handle inquiries regarding mortgage accounts loan documentation verification and payment processing.
Ensure strict adherence to US banking compliance rules privacy standards and quality benchmarks.
Accurately record case details workflow status and customer interactions in banking database systems.

Qualifications Required:
Education: High School graduate (old curriculum) Senior High School graduate completed at least 2 years of college or Bachelors degree holder.
Experience: 1 to 2 years of proven telephony support experience in US or UK banking accounts.
Specialized Requirement: Hands-on mortgage experience within the US banking or financial services sector is strictly required.

Work Location & Schedule:
Location: Quezon City
Shift & Schedule: Shifting schedules UK time
Target Start Date: Immediate / ASAP