Travel GDS Support

Manages Travel operations to achieve KPI SLA and quality targets.
Leads coaches and develops Travel teams.
Oversees GDS operations and provides SME support.
Ensures compliance with client and company policies.
Monitors performance and drives process improvements.
Handles escalations and coordinates with clients and stakeholders.
Supports the Group Manager and leads operations when required.

Qualifications :

Assistant Manager

Minimum of 2 years direct team management experience
At least 2-3 years experience in managing Corporate Travel accounts
GDS - Proficient & minimum of 2 years hands-on experience on Amadeus and or Sabre (Cryptic/Native GDS)
Must have experience in Corporate Travel
Should be flexible to 24X7 work environment
Must have an experience in team management should act as ticketing SME to assist team or intervene as needed
Handling a team of L2 Complex itinerary trained resources
Responsible to achieve the KPI/SLA of the process for the team
Ability to deliver through people
Experience and ability to supervise team and conduct administrative functions
Managing a team in past for min 2 to 3 years in Corp Travel & one more GDS experience
Able to speak & write fluent English
Confident to lead conference calls
Good analytical and conflict management skills

Deputy Manager

35 years of direct team management experience in Travel accounts.
3 years of hands-on GDS experience in Amadeus and/or Sabre.
Preferably with Corporate Travel experience.
Flexible to work in a 24/7 environment.
Ensures team compliance with company policies and procedures.
Leads team and client/operations meetings and conference calls.
Drives team engagement through incentive programs.
Supports the Group Manager and acts as backup when needed.

Additional Information :

Benefits and Company Perks:

Structured career path
Growing and expanding team more internal career progression opportunities for all
Safe work environment
Free HMO coverage from day 1 including your domestic partner
Skills training opportunities
Paid leaves

Remote Work :

No

Employment Type :

Full-time