Traffic Control Operator

OVERVIEW

The Traffic Control Operator is responsible for maintaining of records reporting and supervising the building and expressway operations.

SPECIFIC RESPONSIBILITIES

1. Primary Duties and Responsibilities

• Prepare and ensure the timely submission of daily weekly monthly and annual Traffic Control Room reports.
• Coordinate and oversee all operational activities within the office and along the expressway.
• Direct Road Patrollers Road Workers Utility and Security Guards.
• Monitor and coordinate the deployment of Toll Collectors based on traffic volume and operational requirements.
• Provide regular updates to the Traffic Control Manager regarding ongoing events incidents and expressway conditions.

1.  Task in the Traffic Control Room

• Document events incidents and operational activities within the office toll plaza and expressway.
• Handle local and external calls for inquiries and assistance on a 24/7 basis including Emergency Call Box concerns.
• Monitor expressway and building operations through traffic and building security cameras.
• Ensure that all activities based on Standard Operating Procedures (SOP) are acceptable and approved by the operations.
• Operate communication equipment such as mobile phones radios and telephone.
• Daily monitoring of Endorsements Event Management Issue Logging Tool (ILT) data Work Order Management (WOM) data and work activity progress.
• Generate and review email reports before submission to TRB PAVI and Egis.
• Log all reported defects and equipment breakdown and coordinate with concerned departments for immediate action.
• Provide real-time updates and reports on possible KPI hits and incidents that may directly affect traffic flow and operations.
• Coordinate with Mates Barangay PNP and other government and non- government agencies for incident responseand support as needed. Conduct immediate reporting and investigation of unusual incidents that may affect operations.
• Recommend and implement temporary solutions for minor operational concerns.
• Report events/incidents through SMS text blasts including updates.
• Monitor the Fire and Detection Alarm System (FDAS).
• Operate Variable Message Sign (VMS) and Global Positioning System (GPS).
• Perform other duties as may be assigned.

Other non-traffic related duties

• Daily Traffic Targets report
• MCX Daily Report Template (Monthly)
• Potable and non-potable water consumption monitoring
• Fleet card and RFID card monitoring of Maintenance Truck & Patrol Vehicles
• Poltin Towing Truck RFID account management and fuel consumption monitoring
• Transmittal of daily cash collections and documentations
• Petty cash handling and monitoring
• Monitoring and maintaining MAV Recording Storage and documentations
• Checking and validation of daily apprehension for transmittal to LTO and summary of apprehensions.

Qualifications :

EDUCATION LEVEL

• Bachelors/College Degree in Engineering (Computer/Telecommunication) Engineering (Others) Business Studies/Administration/Management

EXPERIENCE

• Preferably 1-4 Yrs Experienced Employee specialized in Customer Service or equivalent office-based work or communication-based roles

SKILLS AND OTHER QUALIFICATIONS

• Must be capable to concentrate and think logically over long periods able to respond quickly in emergency situations and manage emergency situations in a systematic and composed way and confident with technology.
• Required Skill(s): communication interpersonal computer skills

Additional Information :

Remote Work :

No

Employment Type :

Full-time