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Technical Support Analyst
Job Location:
Job Location:
Angeles - Philippines
Monthly Salary:
P 38000 - 42000
Monthly Salary:
Posted:
7 August 2026 (12 hours ago)
Posted:
Application Deadline:
4 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position Title: Technical Support Analyst
Work Set-up: Work From Home
Schedule: Monday Friday 8:00 pm 5:00 am PH Time
Salary: Php 38000 Php 42000
About the Role
If youre tech-savvy highly organised and enjoy solving complex customer issues this is a great opportunity to join a fast-growing US technology company.
As a Technical Support Analyst youll provide technical support to users of a trading software platform through phone email live chat and ticketing systems. Youll troubleshoot platform issues support client onboarding assist with QA testing and ensure a seamless customer experience.
Were looking for someone who is more than just customer service-orientedyou should be a strong problem solver with excellent communication skills able to investigate issues independently identify root causes and know when to resolve or escalate concerns. Full training on the clients platforms will be provided.
JOB DESCRIPTION FOR TECHNICAL SUPPORT ANALYST
Responsibilities as a Technical Support Analyst:
Client Support
Provide timely support to clients via phone email live chat and ticketing systems.
Troubleshoot platform account and software issues to determine root causes and resolve concerns independently whenever possible.
Manage and prioritize support tickets using Jira Intercom or similar platforms while meeting service expectations.
Communicate technical solutions clearly and professionally to both technical and non-technical users.
Escalate complex issues with complete documentation and relevant troubleshooting details.
Maintain accurate case notes and identify recurring issues or trends for continuous improvement.
Client Onboarding
Configure and customize client accounts and software based on established procedures.
Assist with technical onboarding to ensure a smooth client implementation experience.
Track onboarding progress maintain documentation and provide timely status updates.
Coordinate with internal teams to resolve onboarding issues and keep projects on schedule.
QA & Platform Testing
Perform basic QA and deployment testing following established testing procedures.
Identify document and report software bugs defects and platform issues accurately.
Retest fixes and verify that reported issues have been resolved.
Maintain testing records and communicate findings to the appropriate teams.
Operations & Administration
Maintain accurate records in CRM ticketing and internal systems.
Manage multiple priorities while ensuring accuracy and attention to detail.
Collaborate with cross-functional teams to support client success and operational efficiency.
Recommend process improvements that enhance customer experience and team productivity.
Qualifications as a Technical Support Analyst:
Minimum 3 years of BPO or customer/technical support experience.
At least 2 years supporting international clients via live chat email or ticketing systems.
Strong troubleshooting and problem-solving skills with the ability to work independently.
Excellent written and verbal English communication skills.
Experience handling multiple chats tickets and priorities simultaneously.
Comfortable learning new software and navigating multiple systems.
Proficient in Microsoft Excel and Google Workspace.
Available to work the US night shift (MondayFriday).
Preferred:
Experience with Jira Intercom Zendesk or similar ticketing platforms.
Background in SaaS fintech trading software or technology support.
QA or software testing experience.
Experience with CRM or other internal systems.
Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where work-life balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Company-provided full set-up for desktop/laptop with a back-up internet
HMO
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISO-certified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and a collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
Website:
Career Portal: and LinkedIn: Boomering Inc.; Boomering Careers
Work Set-up: Work From Home
Schedule: Monday Friday 8:00 pm 5:00 am PH Time
Salary: Php 38000 Php 42000
About the Role
If youre tech-savvy highly organised and enjoy solving complex customer issues this is a great opportunity to join a fast-growing US technology company.
As a Technical Support Analyst youll provide technical support to users of a trading software platform through phone email live chat and ticketing systems. Youll troubleshoot platform issues support client onboarding assist with QA testing and ensure a seamless customer experience.
Were looking for someone who is more than just customer service-orientedyou should be a strong problem solver with excellent communication skills able to investigate issues independently identify root causes and know when to resolve or escalate concerns. Full training on the clients platforms will be provided.
JOB DESCRIPTION FOR TECHNICAL SUPPORT ANALYST
Responsibilities as a Technical Support Analyst:
Client Support
Provide timely support to clients via phone email live chat and ticketing systems.
Troubleshoot platform account and software issues to determine root causes and resolve concerns independently whenever possible.
Manage and prioritize support tickets using Jira Intercom or similar platforms while meeting service expectations.
Communicate technical solutions clearly and professionally to both technical and non-technical users.
Escalate complex issues with complete documentation and relevant troubleshooting details.
Maintain accurate case notes and identify recurring issues or trends for continuous improvement.
Client Onboarding
Configure and customize client accounts and software based on established procedures.
Assist with technical onboarding to ensure a smooth client implementation experience.
Track onboarding progress maintain documentation and provide timely status updates.
Coordinate with internal teams to resolve onboarding issues and keep projects on schedule.
QA & Platform Testing
Perform basic QA and deployment testing following established testing procedures.
Identify document and report software bugs defects and platform issues accurately.
Retest fixes and verify that reported issues have been resolved.
Maintain testing records and communicate findings to the appropriate teams.
Operations & Administration
Maintain accurate records in CRM ticketing and internal systems.
Manage multiple priorities while ensuring accuracy and attention to detail.
Collaborate with cross-functional teams to support client success and operational efficiency.
Recommend process improvements that enhance customer experience and team productivity.
Qualifications as a Technical Support Analyst:
Minimum 3 years of BPO or customer/technical support experience.
At least 2 years supporting international clients via live chat email or ticketing systems.
Strong troubleshooting and problem-solving skills with the ability to work independently.
Excellent written and verbal English communication skills.
Experience handling multiple chats tickets and priorities simultaneously.
Comfortable learning new software and navigating multiple systems.
Proficient in Microsoft Excel and Google Workspace.
Available to work the US night shift (MondayFriday).
Preferred:
Experience with Jira Intercom Zendesk or similar ticketing platforms.
Background in SaaS fintech trading software or technology support.
QA or software testing experience.
Experience with CRM or other internal systems.
Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where work-life balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Company-provided full set-up for desktop/laptop with a back-up internet
HMO
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISO-certified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and a collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
Website:
Career Portal: and LinkedIn: Boomering Inc.; Boomering Careers
