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Team Lead (JCrew)
Job Location:
Job Location:
Pasay - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
9 August 2026 (7 hours ago)
Posted:
Application Deadline:
6 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
- Create a cohesive team environment through consistent management
- Coach and counsel of direct reports including providing feedback including positive recognition conduct performance evaluations training mentoring and handling discipline issues
- Write employee performance evaluations deliver annual merit reviews update employee journals daily and performing other administrative tasks as assigned
- Perform root cause analysis and identify opportunities to improve efficiencies
- Ensure direct reports meet their goals and follow departmental processes
- Responsible for day to day operations of Service Desk
- Work with the Project and Senior Management Team for long term strategies and achieving Service Level Agreements (SLAs) set forth by client
- 2 years of management experience including coaching training mentoring interviewing hiring and terminations
- Good interpersonal skills
- Excellent attention to detail and organization skills
- Effective time management and organizational skills
- Excellent verbal and written communication skills
- Be a big-thinker able to think strategically and ready to be and feel a part of the big picture
- Be flexible & adaptable in your understanding of client needs and goals to achieve successful outcomes
- Must be a TLA graduate
Required Experience:
Manager
