Support Analyst

You are a problem-solver who takes ownership of challenges and thrives on understanding how systems data and workflows connect. You are naturally curious detail-oriented and bring strong written communication skills to help both clients and internal teams navigate complex processes.

In this role you will support our insurance product by managing data resolving issues and ensuring accuracy across our systems and integrations. You will play a key role in maintaining compliance workflows supporting client success and improving operational efficiency while delivering a high-quality professional experience through written communication and system-based interactions.

If this sounds like you you may be our next Support Analyst.

As a Support Analyst on the Insurance Operations team you will be responsible for reviewing updating and validating insurance-related data supporting client accounts and helping ensure our product operates smoothly and accurately. Your work will directly impact client satisfaction compliance tracking and overall program success.

Skills & Qualifications

• Previous experience in customer support operations or software support preferred

• Experience working with data entry data validation or system-based workflows

• Experience working with ticketing systems such as Salesforce

• Basic SQL or data analysis experience for investigation purposes

• Strong written communication skills with the ability to clearly explain processes and resolutions

• Highly detail-oriented with strong organizational and time management skills

• Ability to manage multiple tasks and prioritize in a fast-paced environment

• Strong problem-solving and investigative mindset

• Comfortable working with multiple systems tools and databases

• Experience in property management insurance or real estate software is a plus

Essential Duties and Responsibilities

• Accurately review update and maintain insurance-related data within internal systems and client platforms

• Identify research and resolve data discrepancies errors and system issues

• Track and document all updates actions and resolutions in accordance with internal processes

• Support integration workflows by reviewing and reconciling data between systems (e.g. carrier feeds PMS platforms)

• Maintain high productivity standards including meeting defined data processing and quality benchmarks

• Collaborate with internal teams (Client Success Product Operations) to resolve issues and improve workflows

• Participate in special projects and process improvement initiatives including identifying trends and recommending solutions

What Success Looks Like

• High accuracy and attention to detail in all data updates and processing

• Timely resolution of issues and consistent follow-through

• Strong written communication that supports both clients and internalteams

• Ability to identify patterns improve workflows and reduce manual effort

Contribution to improved client satisfaction compliance and operational efficiency

About Us

From the day we opened our doors MRI Software has built flexible game-changing real estate software that powers thriving communities and helps make the world a better place to live work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that quite frankly cant be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; its a connected community of people who truly feel they belong. Whether were investing in employee resource groups or providing tailored resources for each person to reach their full potential were passionate about creating a work environment that makes you excited to show up every single day.

At MRI one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate thats our goal every day. Because thats what industry leaders do. Whether youre joining as a new Pride member or rejoining us after a short time away your talent is vital to us our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates so please dont hesitate to apply. Wed love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds including ethnicity religion sexual orientation gender identity disability age military veteran status and more.

We believe that Belonging is a direct result of Diversity Equity and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!