Strategic Operations Manager

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking delivery enablement payment solutions and point-of-sale software. At Tarro we use a combination of bits (technology) and atoms (people) to solve real-world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM) but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Tarro has been profitable for nearly a decade and has seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022 we were valued at $450M and have since seen substantial growth across customer acquisition product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success and together we have supported nearly 20 million customers. We are proud to be named one of Built Ins top companies to work for in 2023.

To learn more about our culture values and how you can be a part of helping mom & pop restaurants thrive please visit us here!

As Strategic Operations Manager you will be the bridge between strategy and execution ensuring that every part of the operations runs with the precision speed and adaptability that a high-growth tech company demands. Youll own operational infrastructure across voice operations and lead cross-functional initiatives to translate company goals into on-the-ground results. The ideal candidate is equal parts strategist and operator: someone who can sit in a leadership meeting redesign a broken workflow and hold a team accountable to daily operational outcomes.

• Operational Strategy & Execution

  • Own the end-to-end operational health of the business; ensuring systems people and processes are aligned to company objectives

  • Translate strategic priorities into clear operational roadmaps with defined owners milestones and accountability structures

  • Identify and close gaps between where the business is performing and where it needs to be operating with a bias toward action and measurable outcomes

  • Build and maintain operational frameworks SOPs and playbooks that allow the organization to scale without losing execution quality

• Team Building & Organizational Development

  • Recruit develop and retain the operational talent needed to support Tarros growth trajectory by building a team that is high-performing resilient and aligned to the companys mission

  • Foster a culture of ownership accountability and continuous improvement at every level of the operations org

  • Build bench strength and organizational capacity ahead of demand so the team is never a bottleneck to scale

• Data-Driven Decision Making:

  • Define track and report on the operational KPIs ensuring leadership always has a clear accurate picture of business performance

  • Use data to drive decisions at every level from product improvements down to team design

  • Conduct regular operational reviews to drive accountability and continuous improvement

• Cross-Functional Leadership:

  • Lead high-priority cross-functional end-to-end initiatives that impact within and outside of operations

  • Act as a trusted thought partner to department heads helping them solve complex operational problems and scale their teams effectively

  • Represent Operations in leadership discussions bringing both analytical rigor and ground-level context to strategic decisions

• Continuous Learning and Innovation:

  • Institutionalize a culture of operational excellence and drive meaningful improvements across the organization

  • Stay ahead of industry trends emerging tools and evolving best practices in restaurant tech and operational leadership

  • Proactively identify structural or systemic risks before they surface as escalations and build resilient contingency frameworks where needed

• Build and institutionalize a service quality framework that sets the standard for how operations perform and how confidently we can represent every customer interaction to our restaurant partners. This starts with listening: structured feedback from agents rigorous internal auditing and a coaching methodology that scales and ends with a bar that the entire team is held to. This framework must also actively drive growth through our key levers: expanding multi-product adoption across restaurants and accelerating pizza growth and performance.

• Become the cross-functional operations partner that the organization turns to when the path forward isnt clear. You will own end-to-end strategy and implementation for high-stakes ambiguous transitions. Whether thats a shift in how the team works how AI tools are integrated into agent workflows or how the function is structured at scale. You define what success looks like build the rollout plan lead the change and own the outcome.

• Sustain and meaningfully improve current KPIs as a direct result of the frameworks and initiatives you build; not as a baseline expectation but as proof that the systems you put in place actually work.

• You have 5 to 7 years of progressive experience in strategy consulting people management or a related leadership role with a track record of owning outcomes at scale and solving for ambiguous problems in organizations where speed quality and customer experience are in constant tension

• You are deeply data-driven. You help define the metrics that reflect true operational health build or commission the infrastructure to track them and make decisions from evidence rather than instinct or precedent

• You are a strategic systems designer. You build frameworks and playbooks that hold their shape as the team grows and you institutionalize quality in ways that dont depend on your personal oversight

• You are a natural cross-functional partner. You bring your direct reports into the conversation as equals translate operational complexity into clear strategic input for other functional teams and close loops rather than just opening them

• You lead with clarity and influence. You can represent the realities of your teammates with intent and you know how to build the case for change in a way that moves people to act

• You have experience in a consumer-driven industry with a passion for the customer

• You have prior experience working at the intersection of operations and product strategy where frontline data directly shaped how a product was built or improved

• You have led large-scale organizational or process transformations. Designing new team structures integrating functions or building operational infrastructure from scratch
  

If you do not meet all the requirements listed above which candidates rarely do dont worry. We still encourage you to apply!

Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race sexual orientation gender identity age nationality religion veteran status political affiliation and disability.

Required Experience:

Manager