Sr. Manager, IT Engineering

About us:

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking delivery enablement payment solutions and point-of-sale software. At Tarro we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM) but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Tarro has been profitable for nearly a decade and seen 4x revenue growth over the past several years. As of our last fundraising round in mid-2022 we were valued at $450M and have since seen substantial growth across customer acquisition product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success and together we have supported nearly 20 million customers. We are proud to be named one of Built Ins top companies to work.

To learn more about our culture values and how you can be a part of helping mom & pop restaurants thrive please visit us here!

What were looking for:

We are looking for an experienced Sr. Manager IT Engineering that will own the development integration administration support and overall health of our corporate technology and applications. You will be managing a global team of IT engineers administrators and support staff as well as being a significant hands-on contributor.

This position can be located on-site at our offices in Manila (Pasig City) or Dumaguete Philippines or Kuala Lumpur Malaysia. Working hours may flex with the needs of the business. Minimal travel may be required.

This position reports to the Head of Global IT and Security and has peers in the following roles: IT Operations Manager and Network Engineering Manager.

What you will accomplish:

• Lead our IT Engineering function with responsibility for both existing and green-field corporate technology

• Manage a team of IT engineers administrators and support staff

• Implement maintain and extend corporate applications for productivity security and connectivity including line-of-business systems owned by cross-functional peers

• Give regular and clear feedback around direct reports performance

• Foster decision making on the team but make final decisions when necessary

• Set and manage technology consumers expectations

• Participate in production support incidents and hold team accountable for doing application support and resolving incidents

• Develop and enforce IT policies and practices

• Resolve issues escalated by technicians and engineers

• Provide support and guidance to users via service management tools

One-year deliverables:

• 50% ticket deflection through AI-integrated service management

• Full coverage of mobile device management systems for Windows Mac and Linux

• Full coverage of multifactor and directory login for endpoints

• 95% automation of access requests

• Full coverage of global zero-touch hardware deployment

• Implementation of vulnerability management and SIEM solutions

About you:

• You have 8 years of IT experience with 3 years leading a team

• You have experience managing the following concepts and/or applications:

  • Identity management (i.e. Okta Azure etc.)

  • Service management (i.e. Jira Service Freshservice etc.)

  • Mobile device management (i.e. Jamf Kandji Intune etc.)

  • Productivity tools (i.e. Google Workspace Slack Atlassian etc.)

  • Line-of-business applications (i.e. Salesforce Netsuite Snowflake etc.)

  • Security tooling (i.e. Tenable Wazuh Crowdstrike etc.)

  • HR information systems (i.e. BambooHR Ashby etc.)

• You have broad generalist knowledge of networking information security and workstation technologies

• You have excellent high-level people management skills combined with project management skills

• You have experience with scripting and APIs

• You have experience with mid-level LLM/AI concepts such as MCPs harnesses skills etc.

• You are comfortable working independently in ambiguous situations

Bonus points:

• You have experience building and managing a full-spectrum corporate technology portfolio

• You are experienced in startups and/or rapid-growth companies

• You are passionate about coaching mentorship and career development

• You are obsessed with delighting customers

• You are open and willing to take on additional responsibilities that may be outside of this role. We are a growing company!

If you do not meet all the requirements listed above which candidates rarely do dont worry. We still encourage you to apply!

Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race sexual orientation gender identity age nationality religion veteran status political affiliation and disability.

Required Experience:

Manager