Sports and Theatre Processing Specialist Ph

This is a remote position.

• Account for purchased inventory. Process sports and season-ticket orders in our point-of-sale (POS) system research
  missing orders resolve purchase-order discrepancies and maintain accurate ownership tags and inventory holds.
• Maintain listing accuracy. Audit purchases attach ticket PDFs verify required seat disclosures and restrictions and ensure inventory is approved and cleared for sale.
  
• Resolve inventory issues. Manage canceled purchases and sales address marketplace broadcasting issues and promptly report blockers that could delay processing.
  
• Track refunds through completion. Request monitor confirm and match refunds for rescheduled postponed or canceled events keeping brokers and requesters informed.
  
• Communicate and collaborate. Work professionally with brokers marketplaces and internal teams to investigate discrepancies resolve concerns and provide clear status updates.
  
• Follow and improve processes. Use documented standard operating procedures help update training materials and recommend improvements to accuracy processing speed and efficiency.
  

• Handle assigned CSR calls. Support Sports & Theatre with new purchases account clarification refund requests
  account unlocking and account management.
• Resolve issues professionally. Complete assigned calls promptly and accurately within required timeframes maintaining courteous professional communication throughout customer and account interactions.
  
• Follow call assignments and priorities. Provide CSR support as needed during sports and theatre seasons and other periods of business need as assigned and prioritized by the Team Lead.
  

• Strong computer skills and the ability to learn company-specific systems and changing processes quickly.
  
• Basic Excel and/or Google Sheets skills with fast accurate data entry and close attention to detail.
  
• Clear written communication and a professional phone manner with the ability to handle CSR calls clarify account questions and work toward accurate resolutions.
  
• Strong organization logical problem-solving and the ability to manage shifting priorities and deadlines.
  
• Reliability punctuality initiative and a collaborative approach. You take ownership of your work check your accuracy and seek support when needed.