Software Support Specialist II Technical & Automation
Job Location:
Makati City - Philippines
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Department:
Job Summary
Arcadis is the worlds leading company delivering sustainable design engineering and consultancy solutions for natural and built assets.
We are more than 34000 people in over 30 countries dedicated toimproving quality of life. Everyone has an important role to play. With the power of many curious minds together we can solve the worlds most complex challenges and deliver more impact together.
Role description:
The Software Support Specialist II provides operational and technical support for Engineering platforms and applications including Autodesk Bentley and other key enterprise tools. The role helps ensure applications are available secure well maintained and performing effectively while supporting changes incidents workorders automation documentation and service improvements in collaboration with platform teams vendors infrastructure and security colleagues.
Role accountabilities:
- Provide operational and technical support for Engineering platforms and applications including Autodesk Bentley and other critical tools.
- Support application availability licensing performance monitoring capacity planning and service continuity across server SaaS cloud database and virtual desktop environments.
- Coordinate and perform technical change activities including patching upgrades releases vulnerability remediation and application lifecycle maintenance.
- Support incident escalation major incident recovery problem management root cause analysis technical health checks and service improvement actions.
- Contribute to new application reviews service onboarding transition readiness and environment management in partnership with platform and business stakeholders.
- Support SSO access governance security hardening compliance implementation and operational risk reduction across the application estate.
- Support software packaging deployment automation scripting configuration management dashboards and workflow improvements.
- Provide technical input on application readiness laptop and virtual desktop requirements AR/VR support considerations and solution design where required.
- Work with vendors infrastructure security service desk and platform teams to resolve issues improve support processes and maintain effective service delivery.
- Maintain technical documentation knowledge articles runbooks and operational information to support consistent and reliable service delivery.
Qualifications & Experience:
- Degree in Information Technology Computer Science Software Engineering or a related discipline or equivalent practical experience.
- 3 years of experience supporting enterprise applications engineering applications or technical operations in a global IT environment.
- 2 years of experience supporting Engineering Applications such as Autodesk Bentley ESRI Bluebeam Adobe or similar AEC software platforms.
- Experience supporting application availability licensing monitoring incident resolution upgrades patching deployments and lifecycle management.
- Experience working with cloud SaaS server database virtualization and virtual desktop technologies in an enterprise environment.
- Working knowledge of security SSO access management vulnerability remediation software deployment and configuration management.
- Experience with incident management root cause analysis technical oubleshooting and continuous service improvement.
- Knowledge of software licensing technologies such as FlexLM FlexNet Sentinel CodeMeter or similar solutions.
- Working knowledge of automation and scripting tools such as PowerShell Python APIs or similar technologies with a passion for improving operational efficiency.
- Awareness of AI-enabled technologies and an interest in applying them to enhance automation monitoring reporting knowledge management and service delivery.
- Strong communication and collaboration skills with experience working across Platform Infrastructure Security Service Desk vendor and business teams.
- Experience creating and maintaining technical documentation knowledge articles runbooks and operational procedures.
- Familiarity with Microsoft Intune software packaging and deployment of Engineering Applications is desirable.
- Relevant certifications in Microsoft Azure Security Automation ITIL Autodesk Bentley or related technologies are an advantage.
Why Arcadis
We can only achieve our goals when everyone is empowered to be their best. We believe everyones contribution matters. Its why we are pioneering a skills-based approach where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
Youll do meaningful work and no matter what role youll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark on your career your colleagues your clients your life and the world around you.
Together we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality Diversity Inclusion & Belonging
We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations their own career goals. And as a people first business it is why we will take the time to listen to understand what you want from your time here and provide the support you need to achieve your ambitions.
Required Experience:
IC
About Company
Arcadis is the leading global design & consultancy firm for natural and built assets. We are more than 27,000 people, in over 70 countries, who are dedicated to improving quality of life. We do so by developing innovative solutions to create liveable cities, to establish a people-cent ... View more
