ServiceNow Developer Lead (For Pooling)

As the ServiceNow Developer Lead youll be at the forefront of our organization spearheading the design development and deployment of cutting-edge solutions on the ServiceNow platform. Working hand in hand with diverse teams and stakeholders youll delve into requirements champion technical advancements and guarantee the seamless delivery of IT service management (ITSM) solutions. This role calls for deep expertise in ServiceNow an unwavering dedication to quality and a relentless pursuit of streamlining business operations.

Candidates should demonstrate extensive expertise in a variety of ServiceNow tools and a track record of successfully integrating them with related systems.
Proficient in designing maintaining and optimizing HRSD applications on the ServiceNow platform.
Able to perform scoping of new requirements.
Skilled in configuring and managing HR criteria document templates and HR profiles.
Experienced in defining and managing HR services categories HR service catalogs catalog items and lifecycle events.
Capable of establishing integrations between ServiceNow and other existing systems including external ones.
Provide 2nd/3rd level ServiceNow support resolve incidents/enhancements/defects writing debugging and testing using a mix of JavaScript and server-side Java.
Experienced in applying innovative and proven technological approaches to solve complex business challenges.
Review and enhance designs for usability meticulously scrutinize testing scenarios and refine test cases to guarantee the quality of applications.
Collaborate closely with users to review test results ensuring they align seamlessly with expected outcomes.
Proficient in contributing through technical assessments written documentation and expert insights.
Collaborative mindset actively participating in continuous improvement by sharing experiences and knowledge within the team.
Develop templates tailored to meet unique agency requirements including reports dashboards flows and email notifications.

Bachelors Degree in Computer Science Software Engineering or any relevant field.
Minimum 8 years of working experience in IT.
Minimum 5 years working experience in ServiceNow.
Hands on experience with ServiceNow platform HRSD module.
Hands on experience in integrating SNow with omnichannel platforms and other third party tools via API.
Experience in applying SNow best practices to enhance agent and customer experience.
Strong problem analytical problem-solving skills and good communication skills.
High analytical skills independent but also structured work in a team.
Must be amenable to working onsite 2-3 days a week in McKinley Taguig on a mid-shift schedule (with a possibility of reporting onsite at the clients office in Makati).

Certifications completed includes:
ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
ServiceNow Certified Implementation Specialist IT Service Management
ServiceNow Micro-Certification Flow Designer (preferred)
ServiceNow Micro-Certification Performance Analytics (preferred)
ServiceNow Micro-Certification Application Development Process Creator (preferred)
ServiceNow Micro-Certification Citizen Developer Application Creator (preferred)

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.