Senior Engineer

Join New Era Technology where People First is at the heart of everything we do. With a global team of over 3000 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.

At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Guided by our core attributes putting people first embracing continuous learning and thriving through collaboration and inclusion we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether

What is the role

The Senior Engineer provides expert technical support across infrastructure LAN and WAN environments delivering remote and onsite support troubleshooting complex issues and implementing technology projects. As a key escalation point they partner with clients to design and deliver effective solutions maintain system performance and mentor junior team members.

The following include but may not be limited to the responsibilities of the Senior Engineer:

• Provide remote technical support across client infrastructure network and IT environments.
• Diagnose troubleshooting repair configure and upgrade hardware systems and network infrastructure.
• Investigate complex technical issues identify solutions and implement effective resolutions.
• Partner with clients to understand business requirements and recommend suitable technology solutions.
• Deliver infrastructure projects including solution design requirements gathering implementation planning and deployment.
• Develop and maintain technical documentation procedures and system designs.
• Monitor system performance review logs and manage incidents to ensure optimal service delivery.
• Collaborate with vendors and internal stakeholders to support successful client outcomes.
• Act as a senior escalation point providing technical leadership mentoring and guidance to junior team members.
• Support solution architecture technical pre-sales activities and proposal development.
• Drive continuous improvement through process optimization automation and ongoing professional development.

Work Set-up / Work Schedule

• Remote
• 6:00 AM - 3:00 PM (Manila Time)

Who we are looking for

Successful candidate must possess:

• Must have 5 years experience in a Senior Engineer role with a proven track record designing implementing and supporting enterprise infrastructure networking and security solutions.
• Strong knowledge of Windows Server Active Directory Microsoft 365 virtualization cloud technologies and cybersecurity.
• Experience with routing and switching (BGP OSPF VRRP) SD-WAN and security appliances.
• Demonstrated success delivering IT infrastructure projects and supporting complex server environments.
• Excellent troubleshooting documentation communication and stakeholder management skills.
• Strong leadership capabilities with the ability to mentor junior engineers and act as a technical escalation point.
• Client-focused highly organized and committed to continuous learning and professional development.
• Industry certifications (Fortinet Cisco Microsoft VMware Sophos Citrix or similar).

What we offer

• Work flexibility (Permanent WFH/Hybrid Set Up)
• Non-taxable allowance
• Day 1 HMO 1 free dependent
• Sunlife Group Insurance
• Health and Wellness Reimbursement Benefits
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differential pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided
• Bonuses and incentives for upskilling

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