Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

About the Role

Genesys is looking for a Scrum Master to support our Global Web this role you will drive agile planning execution and continuous improvement across teams responsible for delivering and evolving the Genesys web experience.

This is not a traditional software development Scrum Master role. Instead you will support a global web organization that brings together web engineering UX/UI design SEO and content strategy teams to deliver scalable high-quality digital experiences. As part of the Genesys mission to create AI-powered orchestrated experiences you will help establish the processes planning and operational rigor that enable our teams to deliver exceptional digital experiences at scale.

You will serve as the central facilitator for agile web delivery helping teams move work efficiently from intake through launch while continuously improving workflows documentation collaboration and execution.

What Youll Do

• Lead sprint planning daily standups backlog grooming sprint reviews demos retrospectives and other Agile ceremonies.
• Create and manage user stories acceptance criteria sprint plans and delivery schedules.
• Own backlog management and prioritization in partnership with team leads.
• Coordinate intake discovery estimations dependencies handoffs releases and launch readiness activities.
• Track web team capacity velocity throughput and delivery metrics to improve predictability and execution.
• Identify and remove blockers that impact web team productivity and delivery timelines.
• Ensure documentation remains current throughout the web delivery lifecycle.
• Maintain Asana boards workflows dashboards and reporting.
• Coordinate cross-functional dependencies including security legal compliance and platform governance reviews.
• Manage CMS and web platform access requests role architecture and operational processes as needed.
• Support quarterly planning roadmap execution and ongoing prioritization efforts.
• Drive continuous improvement initiatives that increase delivery speed efficiency and team effectiveness.
• Promote Agile best practices and foster a culture of accountability collaboration and transparency across the team.
• Leverage AI-powered tools and automation to improve planning documentation reporting workflow efficiency and team productivity.
• Partner with team leads to identify opportunities for AI-enabled process improvements that accelerate delivery and reduce operational overhead.

Required Qualifications

• 8 years of experience as a Scrum Master Agile Project Manager Delivery Manager or similar role.
• Experience supporting web digital experience UX/UI marketing technology content management or customer-facing digital platform teams.
• Strong understanding of Agile methodologies including Scrum and Kanban.
• Experience facilitating Agile ceremonies and managing backlogs sprint planning and delivery execution.
• Experience writing user stories and maintaining Agile documentation.
• Strong organizational skills with the ability to manage multiple priorities and workstreams simultaneously.
• Experience using Asana Jira Confluence or similar project management and collaboration tools.
• Excellent communication facilitation and problem-solving skills.
• Ability to work effectively with globally distributed teams across multiple time zones.
• Interest in applying AI and automation to improve operational efficiency and delivery outcomes.

Preferred Qualifications

• Scrum certification such as CSM PSM or SAFe
• Experience supporting enterprise websites or large-scale digital experiences.
• Familiarity with content management systems and web publishing platforms.
• Experience working with web engineering UX/UI design SEO content strategy and digital marketing teams.
• Experience leveraging generative AI tools to improve project management documentation workflow automation or team productivity.
• Experience operating in a remote-first or global organization.

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Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how were applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building whats next - where AI experience and impact come together.

Employee Referral

If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.