Real Time Adherence Analyst I

Stefanini Group

Job Location:

Pasay - Philippines

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Provide professional end-user support via telephone email or web submits

Provide restorative or maintenance actions to resolve end-user problems
Responds to end-user problems based on standard procedures
Track incidents and calls including but not limited to entering data into the database timely and accurately
May be responsible for ensuring systems are configured properly
Regularly check read and respond to emails from users management and client

Prior Tier I help desk experience
Requires excellent customer service skills
Solid foundation of Personal Computer experience
Troubleshooting capability
Overall knowledge of desktop productivity products
Ability to work in a team environment
Proven ability to remain flexible in a changing environment
Attendance and schedule adherence are requirements of this position
May require additional project-specific training
Experience troubleshooting printers
Lotus Notes/Office 365 experience
MacOS & iOS experience

#LI-BA1 #LI-HYBRID

Required Experience:

Job DescriptionProvide professional end-user support via telephone email or web submitsProvide restorative or maintenance actions to resolve end-user problemsResponds to end-user problems based on standard proceduresTrack incidents and calls including but not limited to entering data into the databa...