RBS CUSTOM SPECIALIST

Primary Responsibilities    

• To ensure the accurate compliant and timely completion of customs declarations and associated messaging (including import export and transit movements) in line with UK regulatory requirements and SGS standards.
• To deliver a responsive customer-focused service aligned to UK operational requirements ensuring effective communication rapid issue resolution and minimal disruption to customer supply chains.
• To contribute to a high-performing customs brokerage team by applying professional judgement across multiple systems and declaration types building strong customer relationships and supporting a collaborative solution-focused working environment.

Qualifications :

Specific Responsibilities   

• At all times complies with SGS Code of Integrity and Professional Conduct.
• Complete customs declarations and related messaging (including CDS and NCTS processes) accurately and within required timeframes
• Process import export and transit movements using SGS systems (e.g. eGTA and TransitNet) ensuring all entries and updates are correct and complete
• Review and validate customer-provided information ensuring compliance with current customs legislation transit requirements and SGS procedures
• Monitor and manage declaration status and movement progress taking action where delays rejections or discrepancies arise
• Act as a key point of contact for customers providing clear timely updates and managing expectations effectively
• Deliver a high standard of customer service responding promptly and professionally to all enquiries
• Apply practical judgement to resolve discrepancies exceptions and time-critical clearance or transit issues
• Communicate proactively with customers hauliers and internal stakeholders to minimise delays and disruption to goods
• Build and maintain effective working relationships with customers understanding their operational requirements and movement flows
• Work collaboratively within the team to manage shared workloads across different declaration types and systems
• Liaise with internal functions (e.g. finance operations customer service) to ensure a coordinated and seamless customer experience
• Escalate issues appropriately ensuring risks relating to compliance delays or movement control are identified and managed
• Maintain complete and accurate records and audit trails in line with customs and transit compliance requirements
• Continuously develop knowledge of customs regulations transit procedures systems and industry best practice
• Support business requirements including peak periods live operations and time-critical shipments
• Exercise professional judgement in assessing data accuracy documentation completeness and compliance risk across import export and transit movements
• Make informed decisions when handling discrepancies rejections route changes or transit irregularities referring complex cases where appropriate
• Take ownership of declarations and movements from initiation through to completion including follow-up actions where required
• Balance customer service priorities with regulatory and compliance obligations
• Respond effectively to time-sensitive or high-priority situations requiring immediate action particularly in live movement scenarios
• Comply with all SGS policies including Quality Health & Safety Environmental and Code of Integrity
• Act at all times in accordance with SGS values including professionalism respect and inclusion

Profile

• Bachelors degree in any related field
• Min 1 year experience in a customer service administrative or operational role
• Min 1 year experience of working with data entry processing or workflow systems
• Proficiency in Microsoft tools and applications
• Excellent written and verbal communication skills in English (B2 or C1).

Desirable

• Trade-related qualifications (e.g. UK Customs Academy BIFA IOE&IT)
• Experience in customs brokerage transit operations freight forwarding or international trade
• Experience handling import/export declarations and/or transit movements
• Experience working in a regulated or compliance-driven environment
• Experience contributing to team-based operational delivery

Additional Information :

Required Skills

• Strong written and verbal communication skills with the ability to engage effectively at all levels
• Demonstrable commitment to excellent customer service
• Ability to understand interpret and act upon customer requirements across different declaration types
• Ability to apply judgement and problem-solving in time-sensitive and operational scenarios
• Strong attention to detail with the ability to work accurately under pressure
• Organisational skills with the ability to prioritise and manage multiple tasks and workflows
• Ability to work both independently and as part of a collaborative team
• Strong interpersonal skills with the ability to build trust and credibility with customers
• Understanding of the impact of customs and transit processes on supply chains and goods movements
• Good IT skills including Microsoft Office and operational systems
• Willingness to learn and adapt to evolving regulations systems and procedures                                                          

Desirable

• Knowledge of UK customs procedures (CDS) and transit processes (NCTS)
• Experience using customs declaration or transit systems (e.g. eGTA TransitNet or equivalent)
• Understanding of end-to-end goods movements including import export and transit flows
• Experience working in a fast-paced service-driven environment

Remote Work :

No

Employment Type :

Full-time