Project Manager (Night Shift)

The Team:

The PMO is agroup of passionateprofessionals supportingtheOutsourcing North PMOidentifiesprioritizesand successfully manages large complex cross-practiceOutsourcing North Americaprojects with definitive start/stop PMO also provides operational cross-practice support thatleverageswork appropriately and drives efficiency and consistency in ourOutsourcing North Americabusiness.

Job Scope:

Asa ProjectManagerin the PMOyou willmanagea combination ofcross-practicespecial projects and operational supportprojectsfor theOutsourcing North projects assigned to the PMO are reviewed and approved byOutsourcing NorthAmericaleadership. This increasingly includes AI-related initiatives; the PM will support these in partnership with business leadership and PMO leadership alongside the PMOs traditional project and operational work.

The scope of operational support projects will vary but typically they will:

• Haveimpactsacross healthpensionand/or service center
• Include projects whereOutsourcing NA integrates with other businessesand enterprise functionsat WTW
• Be recurring ongoingprojects
• Create efficiency and consistency in our business
• Include AI-enabled process improvement automation or innovation initiatives

Key Responsibilities:

Cross-Practice Project Management:

• Gain an understanding of the business requirements for each project
• Schedule andfacilitateproject kick-off meetings and ongoing meetings
• Project status updates to therest of thePMO the broader businessOutsourcing North Americaleadershipand on the PMO dashboard
• Own the communication plan and project plan
• Manage projects within timelines and budgets
• Track deliverablesand task completionfrom resources assigned to the project
• Foster a collaborative environment and promote a positive team experience
• Follow-up with one-on-one discussions with business leaders and project resources as needed
• Consult client teams and clients as needed
• Track project risks mitigate risksandescalate issues
• Identifyareas for improvement and suggest corrective actions as needed
• Gather feedbackfacilitatedebriefs providetrainingand transition projects to the business as needed
• Partner with business leadership to support individual AI-related projects as needed helping coordinate execution in alignment with Outsourcing NAs broader AI strategy

Operational Support Management:

• Maintain trusted client contractvendorand colleague data for the business
• Consistently deliver ongoing operational reports to the business
• Support the business with SOC and audit compliance
• Support the business with a user access tool for all internal applications
• Provide ongoing support to the business for shared collaboration toolsanddashboards
• Provide the business with the ability to consistently track progress and project adoption of initiatives across all clients

General Responsibilities:

• Provide supportfeedbackandassistanceto members of the PMO and the broader business
• Act as a back-up resource forothermembers of the PMO
• Assistin general priority settingand business case creationfor projectswithin thePMO
• Adhere to best practices of project management at WTW
• Contribute ideas to continuousprocessimprovement
• Project Managers will receive guidance andsupportfrom the Manager of the PMO

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Qualifications

The Requirements:

• Bachelors degree or equivalent
• 3 years of experience inproject management
• Advanced working knowledge of Microsoft Word PowerPointExceland Project
• Experience working within aPMOenvironmentis a plus
• Interest in or exposure to AI-enabled tools and process automation is a plus
• Possess relationship management experience in a cross-functional environment with a demonstrated ability to bring peers and partners together for the successful implementation of initiatives
• Displaysa great attitude in high pressure situations with ability to negotiate and influence effective outcomes and drive results
• Demonstrate ability to balance tactical and strategic thinking and processes withdemonstratedskill at translating strategy into specific goals tactics actionplansand deliverables and effectively communicating across broad audiences
• Communicate effectively with team members team leads and on occasion with executives and clients
• Work as a member of a team accept ownership ofworkand actively contribute to team discussions
• Possess excellentorganization skills and decision-making skills

WTW is an Equal Opportunity Employer