Project Manager

Were looking for a PMO Manager to lead the successful launch of new client programs (new logos) across the organization. This role is responsible for managing projects from client handoff through implementation and stabilization ensuring every launch is delivered on time within scope and ready for operational success.

Youll work closely with Sales Operations WFM Training HR IT Facilities and Client Services to coordinate all aspects of new program launches before transitioning ownership to Operations after the stabilization period.

• Lead end-to-end implementation of new client programs in a BPO environment.
• Develop and manage project plans timelines risks budgets and deliverables.
• Coordinate cross-functional teams to ensure launch readiness.
• Partner with stakeholders to align hiring plans training schedules seat readiness workforce planning and operational requirements.
• Monitor project progress resolve risks and provide regular status updates to leadership.
• Establish and improve PMO processes templates and project governance standards.
• Ensure a smooth transition of stabilized programs to Operations and Client Services.

• Bachelors degree or equivalent experience.
• At least 2 years of Project Management experience.
• 2-3 years of people management experience preferred.
• Proven experience launching new clients (new logos) in a BPO or contact center environment.
• Experience managing multiple large-scale implementations (approximately 20-500 seat launches).
• Strong understanding of project management methodologies and full project lifecycle.
• Excellent stakeholder management organizational and communication skills.
• Experience working with cross-functional teams including Operations WFM Training HR IT and Facilities.
• Strong problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.