Project Manager Client Implementation (BPO Operations)
Job Location:
Makati City - Philippines
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Department:
Job Summary
In this role you will serve as the single point of accountability for implementation projects coordinating cross-functional teams across Operations Clinical Operations IT HR Training Quality Workforce Management Finance and Security. Youll drive projects from discovery through go-live ensuring seamless transitions compliance operational readiness and exceptional client experiences.
If you thrive in a fast-paced environment enjoy solving complex operational challenges and have a passion for delivering successful client implementations wed love to hear from you.
What Success Looks Like:
Successful client onboarding and transition delivered within scope schedule budget and quality standards ensuring go-live readiness across all functions. This includes proactive risk management HIPAA and PHI compliance effective knowledge transfer and training validated business continuity plans and strong stakeholder communication to ensure a smooth and successful implementation.
What you will do:
Client Onboarding & Program Transition
- Lead end-to-end implementation and transition projects for U.S. healthcare clients.
- Conduct discovery sessions to define scope objectives success criteria governance timelines and project dependencies.
- Develop and manage project plans transition roadmaps resource plans status reports RAID logs decision logs and executive updates.
- Drive project execution to ensure deliverables are completed on time within scope budget and quality expectations.
- Coordinate operational and technology workstreams under a unified project governance framework.
- Partner with Operations IT Security Telecommunications Training Quality Assurance Workforce Management HR Finance and client stakeholders.
- Facilitate stakeholder meetings governance reviews risk assessments and executive presentations.
- Identify document mitigate and escalate implementation risks issues assumptions and dependencies.
- Ensure compliance with HIPAA requirements PHI protection standards client controls and internal policies.
- Oversee business continuity disaster recovery planning and operational readiness activities.
- Govern knowledge transfer training validation and go-live readiness programs.
- Support solution design client due diligence activities and implementation planning during pre-sales engagements.
- Drive lessons learned initiatives and improve transition methodologies tools governance processes and implementation standards.
- Bachelors degree in Business Information Technology Healthcare Management Project Management or a related field.
- Minimum of 3 years of project management experience in a BPO or shared services environment.
- At least 2 years of experience supporting client onboarding implementation or process transition initiatives.
- Experience managing cross-functional projects involving both operational and technology workstreams.
- Strong stakeholder management facilitation problem-solving negotiation and executive communication skills.
- Advanced proficiency in Microsoft Project or Smartsheet and Microsoft Office applications including Excel PowerPoint and Visio.
- Demonstrated ability to lead change manage multiple priorities and perform effectively in a fast-paced environment.
- Willing to work night shift and report to our Makati Office
- Lead strategic healthcare implementation programs with leading U.S. healthcare clients.
- Work with cross-functional business and technology leaders.
- Drive meaningful outcomes that improve healthcare experiences for patients and members.
- Be part of a growing organization focused on innovation operational excellence and client success.
- Enjoy a collaborative hybrid work environment with opportunities for growth and professional development.
Ready to lead transformational healthcare implementations Apply today and help shape the future of client delivery at Carenet Health.
Required Experience:
IC
About Company
Carenet Health delivers AI-powered, data-driven healthcare engagement solutions that reduce costs, improve satisfaction, and optimize operations for payers, providers, and health services.
