Project Coordinator (Remote)

This is a remote position.

What We Do

At Outsource Access we help disaster restoration teams and property owners rebuild and recover after unexpected property damage. We dont just log tickets and schedule callswe make sure homeowners feel heard supported and guided through every step of their restoration journey.

How Youll Make a Difference

• Restoring Peace of Mind: Lead inbound calls with genuine empathy turning anxious homeowners facing fire water or mold damage into calm confident clients who know they are in safe hands.
  

• Keeping Projects Moving: Proactively communicate daily updates across homeowners project managers field crews and insurance adjusters so no project milestone or detail drops through the cracks.
  

• Stopping Friction in Its Tracks: Spot project delays scheduling conflicts or communication gaps early solving issues proactively before they escalate into customer complaints.
  

• Bridging the Insurance Gap: Track document and relay critical scope approvals carrier requests and adjuster inquiries to ensure seamless documentation and project approvals.

Requirements

Is This You

• A compassionate empathetic communicator with outstanding verbal and written English who can comfortably de-escalate stressful situations with a warm personal touch.
  

• An organized multi-tasker who takes pride in thorough documentation maintaining accurate project records across multiple active jobs simultaneously.
  

• A proactive problem solver with grit and initiative who doesnt wait to be asked before chasing down updates or checking in on a customer.
  

• Tech-Savvy: Proficient in Microsoft Office and CRM software (such as Dash CRM or Proven Solutions Software) with the ability to quickly master proprietary job management systems.
  

• Your Home Office: Equipped with a dependable computer setup (Bring Your Own Device) high-speed internet and a quiet home office environment suitable for handling client calls during US Eastern business hours.
  

Benefits

Why Youll Love Being Part of the OAmazing Team

Youre not just taking a job youre stepping into a role where your growth security and peace of mind actually matter. Here is the total package weve built for you:

Your Wellness & Security

Health & Wellness Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.

Security for the What Ifs: Our Group Life Insurance benefit gives you added protection because your future (and your familys) deserves a safety net.

Time to Recharge Guilt-Free: We support your well-being with paid leave credits that allow you to rest reset and show up as your best self at work and at home.

Support You Can Count On: We take care of all government-mandated benefits so everything is handled properly and on time.

Your Financial Rewards

Performance Incentives: Bring results and youll see it rewarded. Simple as that.

Premium Pay: When you put in the time we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.

13th Month Pay: A well-earned bonus to celebrate the results of your years effort.