Professional, Business Process Analyst

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Job Description:

Accelerate your career. Join the organization thats driving the worlds technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart. Learn more at

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GPB Success Business Process Analyst

JOB DESCRIPTION

We are looking for a seasoned professional Business Process Analyst to support an enterprise-wide transformation into a platform business. This role is responsible for documenting current-state Sales and Go-to-Market business processes analyzing gaps and inefficiencies identifying opportunities for automation and AI enablement assessing the effectiveness of system usage and developing recommendations that shape the future state.

The ideal candidate has at least 5 years of experience with large global companies preferably those with 20000 or more employees and has successfully collaborated with cross-functional teams across regions. They must have strong process analysis be highly skilled at creating clear process documentation developing executive-ready presentations and presenting findings and recommendations to senior leaders.

As an individual contributor they will work cross-functionally with the Global Platform Business organization regional teams and local country teams. This role will report to our Executive Director of the GPB Success Organization.

KEY DUTIES AND RESPONSIBILITIES

Current-State Process Documentation

Partner with business stakeholders across global functions to understand existing processes workflows handoffs pain points controls and system interactions.

Document current-state processes using tools such as Microsoft Visio Miro or similar process mapping platforms.

Capture process inputs outputs decision points roles and responsibilities system touchpoints dependencies risks and exceptions.

Facilitate workshops interviews and working sessions with business users process owners technology teams and operational leaders.

Process Analysis and Gap Identification

Analyze current-state processes to identify:

Process gaps

Inefficiencies

Bottlenecks

Manual workarounds

Duplicate activities

Unclear ownership

Control weaknesses

Data quality issues

Underutilized systems or capabilities

Assess where existing systems are not being used effectively or where business teams are relying on offline tools manual tracking spreadsheets or inconsistent practices.

Translate analysis into clear insights business impacts and prioritized improvement opportunities.

Automation AI and Technology Enablement

Identify opportunities where automation AI workflow tools analytics or system enhancements can improve speed accuracy scalability user experience and operational efficiency.

Partner with Sales Go-to-market technology data product and business teams to evaluate the feasibility and potential value of automation and AI use cases.

Recommend practical solutions that align with business goals platform strategy and change readiness.

Help distinguish between process issues system configuration issues user adoption gaps and opportunities requiring new technology capabilities.

Future-State Design and Recommendations

Develop future-state process maps operating models and recommendations that improve business performance and scalability.

Define business requirements user needs process controls and success measures for future-state solutions.

Support business case development by articulating expected benefits risks dependencies and implementation considerations.

Provide structured recommendations that are actionable practical and aligned to enterprise transformation priorities.

Stakeholder Engagement and Communication

Work effectively with cross-functional global teams across regions and countries i.e. operations technology finance HR legal compliance sales and GPB.

Create polished executive-ready presentations that summarize current state findings gaps recommendations and future-state options.

Confidently deliver presentations to senior leaders steering committees project teams and stakeholder groups.

Build trust with stakeholders by facilitating productive discussions managing competing viewpoints and driving clarity.

Qualifications and Experience

Bachelors degree is required; a masters degree is preferred.

At least 5 years of experience in supporting or working on global transformation initiatives within organizations of around 20000 employees.

Demonstrated expertise in technology and digital transformations enterprise system implementations process modernization or automation projects.

Proven ability to document current processes pinpoint gaps and design improvements for future processes.

Experience in understanding Sales and Go-to-Market processes and evaluating enterprise systems such as ERP CRM customer support workflow management or collaboration toolsand identifying ways to improve their adoption workflows reporting or integrationis important.

Support for change management training adoption strategies and operational readiness is also necessary.

Process Mapping and Tools

Advanced proficiency in creating business process maps using Microsoft Visio or Miro.

Ability to create process documentation at multiple levels including:

High-level value streams

Swimlane diagrams

Detailed workflows

System interaction flows

RACI or role-based process views

COMPETENCIES

Analytical and Process Skills

Strong process analysis problem-solving and critical thinking skills.

Ability to break down complex business processes into clear structured documentation.

Skilled at identifying root causes inefficiencies risks and opportunities for improvement.

Ability to connect process performance to business outcomes such as cost cycle time quality compliance customer experience and employee productivity.

Sales and Go-to-Market Expertise

Demonstrated experience analyzing and improving Sales and Go-to-Market processes including lead-to-cash opportunity management pipeline management account planning forecasting territory planning quoting contracting renewals and customer handoffs.

Strong understanding of how Sales Marketing Customer Success Finance Operations Legal and IT collaborate across the Go-to-Market lifecycle with the ability to identify process gaps ownership issues data inconsistencies system adoption challenges and automation opportunities across these functions.

Proven ability to work with sales leaders and GTM stakeholders to document current-state workflows assess CRM and sales technology usage recommend future-state improvements and translate business needs into actionable process system reporting and enablement recommendations.

Technology and Transformation Skills

Solid understanding of enterprise technology environments and how systems support business processes.

Ability to identify opportunities for:

Workflow automation

AI-assisted processes

Reporting and analytics improvements

System adoption improvements

Data standardization

Process digitization

Integration improvements

Comfortable translating business needs into functional requirements and solution recommendations.

Communication and Presentation Skills

Strong written and verbal communication skills. Ability to create clear professional and executive-ready PowerPoint presentations.

Confident presenting findings recommendations and future-state concepts to leadership and stakeholder audiences.

Ability to facilitate workshops ask thoughtful questions challenge assumptions and drive alignment.

English language proficiency required.

Collaboration and Leadership Behaviors

Able to work independently while managing multiple priorities.

Strong stakeholder management skills across all organizational levels.

Comfortable working in a matrixed global environment. Able to influence without direct authority.

Not afraid to raise risks challenge inefficient practices and recommend practical improvements.

Able to work across time zones and cultures; flexible schedule to support global teams.

This is not a complete listing of the job duties. It represents what you will be doing and you may not perform all these duties.

Other Information:
-Work Schedule: NA and EMEA Shift

-Work Setup: Hybrid (10x a month RTO)