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Process Improvement Specialist

Job Location:

Taguig - Philippines

Monthly Salary: Not provided by the employer

Posted: 28 October 2026 (Yesterday)

Application Deadline: 25 January 2027

Vacancies: 1 Vacancy

Key Responsibilities:

Map and document current-state processes including workflows activities controls and dependencies.

Collaborate with stakeholders and subject matter experts (SMEs) to gather process requirements inputs outputs and operational considerations.

Identify process gaps inefficiencies risks and opportunities for improvement and standardization.

Support the design of future-state processes including workflows roles handoffs and service delivery models.

Ensure process documentation aligns with global standards frameworks taxonomy and naming conventions.

Develop and maintain standard operating procedures (SOPs) work instructions process documentation and job aids.

Create training materials and knowledge resources to support onboarding and knowledge transfer.

Document process controls risks and compliance requirements to ensure governance and audit readiness.

Maintain accurate and organized process repositories including version control and documentation updates.

Partner with Design Build and Transition teams to ensure processes and documentation are implementation-ready.

Review documentation for accuracy completeness and consistency and escalate identified gaps for resolution.

Qualifications:

Bachelors degree in Business Administration Healthcare Administration Operations Education or a related field.

4 years of experience in process analysis operations transformation documentation or shared services.

Experience in process mapping workflow documentation and business process analysis.

Proven experience developing SOPs work instructions training materials and knowledge assets.

Experience supporting process improvement transformation migration or transition initiatives.

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