People Systems Manager (Workday)

Key Responsibilities

• Lead the planning execution and delivery of primarily Workday projects and roadmaps aligned to business objectives.
• Lead the planning execution and delivery of other HRIS systems.
• Lead manage coach and develop a team of 5 Workday HCM Analysts ensuring clear objectives effective workload management high performance and continuous professional development.
• Manage confidential and sensitive HR information with maturity discretion and sound judgement.
• Oversee BAU support for global business users and HR including system troubleshooting defect resolution ad-hoc reporting support issue triage and support for annual HR processes.
• Own the prioritisation and allocation of Workday support enhancement and project work across the HCM Analyst team ensuring service levels business priorities and user experience are effectively balanced.
• Act as an escalation point for complex Workday issues.
• Partner with HR functional leads to understand business needs identify process improvements recommend Workday solutions and support HR technology roadmap planning.
• Manage confidential and sensitive HR information with maturity discretion and sound judgement.
• Lead Workday release planning and coordinate review of new features regression testing stakeholder communication and adoption of relevant functionality.
• Ensure process documentation configuration documentation learning materials FAQs and support knowledge articles are maintained and kept up to date.
• Establish and monitor quality standards for Workday support documentation configuration testing and customer service.
• Drive continuous improvement across Workday processes ways of working support models governance and team capability.
• Encourage regular self-learning within the team using Workday Community and other available learning channels.
• Actively contribute to HR-wide GTS-wide and business transformation initiatives as required.

Skills Knowledge & Expertise

• Workday HCM Core / HCM Fundamentals certification is required.
• 8 years total experience;
• 5 years Workday; Experience in similar HRIS system will be vetted.
• 3 years directly managing people including responsibility for coaching performance management workload allocation development planning and day-to-day leadership of a team.

• Strong understanding of HR processes HR policy employee lifecycle processes and the interaction between HR operations and Workday configuration.
• Experience working with multinational corporations including supporting global HR processes geographically dispersed stakeholders and complex regional or country-specific requirements.
• Experience supporting projects enhancements testing cycles release cycles operational improvements and customer service delivery improvements.
• Experience working with Agile methodologies.

• An additional Workday HCM functional certification is desirable.
• Experience managing third-party vendors including AMS partners implementation partners support providers and other external technology suppliers.
• Strong project management skills with the ability to manage multiple priorities.
• Proficient in Microsoft Excel.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.

Job Benefits